Verified
I am very excited when Batana products arrived - delivered by postman. The box was torn opened inside the plastic bag. The plastic bag looks like resealed - one end straight line sealed but other en... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
I have not received my package and I am trying to get it sorted. KEIRAN personally called me and dealt with this matter quickly. I recieved my package today and I cannot wait to use it. You get a aut... See more
It took a long while to get the item to Canada. It was delivered via DHL and with the tariffs, DHL driver said I had to pay $66 CAD (lol) to get the package. I left that package in his hand. Because... See more
Company replied
Verified
Ordering goods was straightforward, order acknowledged promptly followed by an estimated delivery date. Order arrived much sooner than expected. A new user to the product so can't comment on its merit... See more
Company replied
I chose to purchase 2x 100ML 3.5 OZ jars of BATANAFUL BATANA OIL. On receiving them, one of them I was happy with, but the other one I felt just didn't look or feel right, so I asked to... See more
i think your products are amazing I had damaged bleach blonde hair and its restored it beautifully after just 2 applications feels amazing,soft and texture is boncy and healthy looking shine. Wonderfu... See more
Verified
I have psoriasis this is really good for my hair and scalp calms it down and gets rid of the dryness and flakes reminds me of the ojon conditioner but better because it all natural also I do use it o... See more
Honestly, I can only recommend this wonderful brand to everyone from the bottom of my heart. I started buying products from Batanaful months ago and immediately fell in love with them. Their proper... See more
Verified
The shipping was optimal, the product was delivered promptly even though it was shipped to Japan. I also have faith in the quality of the Batana oil based upon my limited understanding on how to test... See more
Verified
I was skeptical when I first heard about this product that helps strengthen and repair hair, especially for men over 50. However, to my surprise, even after just a few days, my hair feels firm and s... See more
I have never heard of this oil before but decided to try due to its advertising on being able to grow hair. Ive been natural for 10 years now however, my hair felt like it stopped growing. Ive been... See more
Verified
I’m actually, buying from France, First, I love the packaging, the fact that some products are green make it “natural” Also, they ship it so fast ! I had my full bundle in only three days ! T... See more
Company replied
Great I wanted to go natural with my Afro I didn’t want to use relaxers or chemicals I tried Batanaful Product which is natural product. My hair looks great . People think I have used relaxers. Ba... See more
Verified
Really amazing product. Restored damaged hair, smells incredible and also helps with my scalp/face psoriasis. I will repurchase for sure. Highly recommend!
Batanaful oil has been great to use on my 4C hair. I recently completed chemo and radiation after stage 2 breast cancer where I lost all of my hair. Although my hair is slowly growing back. The batana... See more
Company replied
Verified
The delivery was on time and stress free. Felt abit anxious when I couldn’t communicate to anyone to confirm if my delivery will be done as indicated. But it was.
Verified
I had issues with my order being delivered and they reached out and helped me out! I was able to receive my product in a timely manner even with the issues. The customer service is 10/10 and I suggest... See more
Verified
I haven’t used the product for very long but the delivery was quick and came suitably boxed. One thing that I felt was too much was the constant emails to leave a review about my experience. One maybe... See more
Verified
The customer service was great. Kieran emailed personally to thank me for my custom which was lovely. I wasn't in when my parcel came but I will be getting it soon.
I had ordered the wonder oil and there was a mix up with the order. I had mentioned it to them and they immediately sent out the wonder oil to me. They were wonderful and kind and they did not know ho... See more
Company replied
Verified
The hair conditioner was a lot better than I had expected I had know tanguy in my what's so ever and it made my hair very silky I'm very pleased with it
Verified
Amazing product. Works well on my hair and has revived my curls. Quick and fast delivery, communication with the seller is outstanding
This Batana oil is the bomb! I use it solely for my skin and my adult acne of over 1 year is is much much much better ! I use it on my hair for growth but I use it instead of a hair serum too beca... See more
Company replied
Verified
It lasts a long time only need a small amount and 100% natural as I only wash my face and hair with distilled water also😄
Company replied
Verified
As always delivery was prompt. Customer service is quick and professional. The product is amazing. I now can not live without this. It makes my hair so soft and manageable. The tub lasts a long time a... See more
Amazing product which has assisted with my hair growth and continues to leave my hair feeling amazing after every use!
Verified
Quite sceptical first when I ordered. I had read some other comments saying it is a scam. It took over a week to deliver but other than that Its a good product. My hair is nice and soft.
Verified
3 stars because of the softness it brought to hair will continue to use and give proper feedback after 6 months !
Verified
Absolutely Love my hair mask really helps keeping my hair really conditioned and the hair loss seems to be better as I have a thyroid issue and seems to effect my hair, I have purchased the wonder oil... See more
Company replied
Verified
With so many fakes on the Internet, I was a bit skeptical but this bantana is the real deal. It’s thick with that strong coffee smell. Just wish youse sold a bigger jar
Best Batana oil on the market. My hair looks darker and feels thick. Together with derma roller, the desired result has been achieved. Thank you Batanaful.
Verified
Good product and it is real Batana. Quick delivery and lovely packing. I have been using a little on my scalp and ends nightly for about 4 days and my hair seems softer. I ordered another soon after.... See more
Company replied
Verified
Very quick delivery, quality batana oil, taxes were collected upon paying for the order, so satisfied, i ordered more!
Literally the best thing ever. They are so good with their customer service aswell! I use the pure batana oil!
Verified
Speedy delivery which is rare at the moment and great personal customer service. Products are a great quality.
Verified
Great service and quality, authentic product. Very happy. Will be using this company again.
Verified
I‘ve received all in a fast time but the „case“ from the pure batana oil was broken when i opened the package….
Company replied
Verified
The products seem really nice , I’ve not used them for long enough yet though to see any results so time will tell 😀
Verified
I ordered the batana oil first. I was impressed by how quickly the order came. I use it on my 2 year old daughter's hair and face, I am still waiting to see the results. I use it on my face, my skin... See more
Company replied
Batana oi lwas the real deal Great product that really worked for my damaged hair and left my skin with a healthy glow
Verified
excellent, service. quick postage and the oil is fabulous on my coarse dry hair. I also use the oil on my face, so far so good and no greasy after trace.
Verified
Amazing products, the mini set is a great way to get a feel for how good each one is. Simple checkout & fast delivery!
Verified
I’m absolutely loving the oil, it’s working wonders on my scars.
Verified
I dont know if these products help my hair... I liked the wonderoil flask, it was easy to apply. But the smell of the can was not good or how I expected.
Verified
Got a response to my email and missing product sent within two days- thank you
Company replied
Verified
Clear and easy to shop website, fantastic customer service. Friendly, professional and fast shipping. Amazing product :)
Verified
The item was delivered quickly and is obviously very high quality.
Company replied
Verified
Amazing customer service! Can’t wait to test out the products.
Company details
Written by the company
Batanaful is a haircare company that harnesses the power of Batana oil, a national treasure from Honduras with centuries of tradition in indigenous haircare. Our products are formulated with scientific precision to address common hair issues, offering safe and effective solutions for all hair types.
Contact info
United Kingdom
- support@batanaful.com
- batanaful.com
4.0
Great
184 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
Authentication Guaranteed
I chose to purchase 2x 100ML 3.5 OZ jars of BATANAFUL BATANA OIL.
On receiving them, one of them I was happy with, but the other one I felt just didn't look or feel right, so I asked to exchange it. I received a reply from customer services explaining the natural changes the BATANA OIL can go through according to the seasons and harvesting. However, having had some bad experiences with counterfeit BATANA products, I felt nervous and felt more comfortable in requesting an exchange.
Within a week I received an Email reply telling me a replacement was on its way. 3 days later my replacement oil arrived. It included a certificate of authorisation card, a shower cap and a Hair Care Booklet.
I am pleased to tell you that this is DEFINITELY the AUTHENTIC BATANA OIL!
I used it after dampening my hair; due to my scalp being extremely dry. After a short while, my hair strands felt moisturised and no longer felt crispy or dry. I would say BATANA OIL is more of a sealant; as oils often are.
As for the absorbency of the oil, if the Lipids are microscopic, this means it will have a high absorbency level and will be able to penetrate into the hair follicles with great ease. Lipids vary in size.
Purchase your oil from Batanaful and you won't be disappointed!
Great customer service, Efficient and professional.
Thank you Botanaful
September 19, 2025
Unprompted review
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Verified
Good product and it is real botana
Good product and it is real Batana. Quick delivery and lovely packing. I have been using a little on my scalp and ends nightly for about 4 days and my hair seems softer. I ordered another soon after.
April 25, 2025
Reply from Batanaful Haircare
Hi Sarah,
Thank you so much for your kind review! We're thrilled to hear you're loving the Batana oil and already noticing softer hair after just a few days. We really appreciate your support and repeat order, it means a lot to us. Keep us updated on your progress! 💛
Kind regards,
The Batanaful team
It took a very long while to get the item
It took a long while to get the item to Canada. It was delivered via DHL and with the tariffs, DHL driver said I had to pay $66 CAD (lol) to get the package. I left that package in his hand. Because of tariffs, perhaps there should have been a notice on the website when customers are checking out to be aware of the US tariffs. The package eventually arrived via Canada Post from the UK instead of the USA and I didn’t pay any additional costs (strange). I had already been charged for shipping so I am happy that I didn’t have to pay more money again. Perhaps this is the route for a smooth delivery to Canada. The item should be shipped from the UK.
Zasia did a few follow ups and eventually the item arrived but it did take a very long time. It arrived April 28 and I placed the order since March 25th and I paid for expedite shipping. The confusion was when the item was first shipped a different courier delivered the item than the courier mentioned in the notification email. I’m happy it has arrived- Thanks to Zasia’s help. She sent some freebies as well for the inconvenience.
March 25, 2025
Unprompted review
Reply from Batanaful Haircare
Hi Janelle,
Thank you so much for your review! We’re so glad your order arrived safely and that you’re happy with the products and the little extras we included.
We truly appreciate your support and look forward to serving you again soon!
Warmly,
The Batanaful team
Verified
Good quality
March 27, 2025
Reply from Batanaful Haircare
Hi,
Thank you so much for the 5-star review! We’re so glad to hear you’re happy with the quality, that means a lot to us.
If there’s ever anything you need, we’re always here to help!
Warm regards,
The Batanaful team
Verified
Top Product and Service 10/10!!!
January 27, 2025
Reply from Batanaful Haircare
Hi,
Thank you so much for your amazing review! We're thrilled to hear you’re happy with both our product and service. Your support means the world to us! 💛
Best regards,
The Batanaful team
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Crapola
This Spoild product is fake. Go put lard in your hair for same result. It’s literally impossible to get it out. I had to wash 4 times with washing up liquid. Just a fake product promoted with loads of marketing and untrue feedback. Notice how all positive comments are written in similar way. Will probably change it up a bit now!
Don’t waste your money. All that BS about I was a VS model and used this, my mum was a model and used this. Crapola!! A little bit of organic coconut oil does a proper job on hair, scalp and face.
February 22, 2025
Unprompted review
Reply from Batanaful Haircare
Hi Becky,
We take all feedback seriously, but after checking our records, we have no order history under your name. It appears this review may be intended for a different company, as we do not use or promote VS models in any of our marketing.
At Batanaful, we are committed to providing high-quality, authentic products that our customers love and trust. Fake reviews can be harmful to small businesses like our, so we kindly ask that you ensure you are leaving feedback for the correct company in future.
If you did purchase from us and have any concerns, please reach out to our customer service team so we can assist you directly.
Thank you,
Batanaful Customer Service
Batanaful oil has been great to use on…
Batanaful oil has been great to use on my 4C hair. I recently completed chemo and radiation after stage 2 breast cancer where I lost all of my hair. Although my hair is slowly growing back. The batanaful seems to have given it a boost! I've only used it for two weeks and can already see and feel the difference. My hair is soft and more manageable. I purchased the balm first and just ordered more balm and the wonder oil. I'm excited about the growth I see in my hair just after two weeks!! Thank you Batanaful for producing 100% authentic products!
February 18, 2025
Unprompted review
Reply from Batanaful Haircare
Hi Deidre,
Thank you so much for sharing your experience! We are truly honoured that Batanaful has been part of your hair journey, especially after everything you’ve been through. Your strength and resilience are inspiring, and we’re so happy to hear that our products are helping to nourish and support your hair growth.
We appreciate your trust in us and are excited for you to continue your journey with the Batana and Wonder Oil. If you ever need anything, we’re always here to help!
Wishing you continued health, happiness, and beautiful hair growth! 💛
Best regards,
The Batanaful Team
Verified
I did not receive my order yet
Hi…
I have not yet received my order….Can you please help me with this issue?
January 9, 2025
Reply from Batanaful Haircare
Hi Marta,
I'm sorry to hear that you're experiencing issues with your shipment.
I've checked the tracking information for your order, and it shows that the package was successfully delivered to your address on January 18th. The delivery location is listed as "front desk/reception/mail room."
I would recommend checking with your front desk or reception area to see if the package was left there. It's also possible that it was delivered to a neighbour or other person at your address.
If you're still unable to locate your package after checking with your front desk and reception area, please reach out to our customer support team at support@batanaful.com. They will be happy to assist you further.
We apologise for any inconvenience this may have caused and appreciate your patience.
Kind regards,
Kieran at Batanaful
Verified
The service was excellent
The service was excellent. It is too early to review the product. I shall do so after couple of months.
January 8, 2025
Reply from Batanaful Haircare
Hi Sanjiv,
Thank you for your kind words about our service! We’re delighted to hear you had a great experience.
We look forward to hearing your thoughts after you’ve had a chance to use it for a while. If you have any questions in the meantime, feel free to reach out—we’re always happy to help!
Best regards,
The Batanaful team
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Verified
fantastic hair products I've tried a few.
Absolutely Love my hair mask really helps keeping my hair really conditioned and the hair loss seems to be better as I have a thyroid issue and seems to effect my hair, I have purchased the wonder oil that seems lovely really keeps your sculp healthy.
January 16, 2025
Reply from Batanaful Haircare
Hi Rachael,
Thank you so much for your wonderful feedback! We’re so happy to hear that the hair mask has been helping to keep your hair conditioned and that you’ve noticed an improvement with hair loss. It’s amazing to know that the wonder oil is keeping your scalp healthy as well!
We’re so grateful to be a part of your hair care journey and truly appreciate your support. If you ever need tips or have any questions, feel free to reach out!
Kind regards,
The Batanaful team
Verified
It was easy to order, on time delivery, and good packaging. Product is consistent with what I've read about batana products.
This is first experience with batana oil.
January 6, 2025
Reply from Batanaful Haircare
Hi Elle,
Thank you so much for your kind review! We’re thrilled to hear that the ordering process was easy, delivery was on time, and the packaging met your expectations.
It’s fantastic that your first experience with batana oil has been positive. We’re here if you have any questions or need tips on getting the most out of the product.
Thanks again for choosing Batanaful—we appreciate your support!
Kind regards,
The Batanaful team
This Batana oil is the bomb
This Batana oil is the bomb! I use it solely for my skin and my adult acne of over 1 year is is much much much better !
I use it on my hair for growth but I use it instead of a hair serum too because wow
My hair feels so god dam good!
I’ve only been using maybe 3 weeks and I will always use this company, next time I’m buying from their TikTok as it’s easier for me. Thank you so much bananaful. My hair and skin loves you xx
January 21, 2025
Unprompted review
Reply from Batanaful Haircare
Hi Carina,
Thank you so much for your amazing review! We're thrilled to hear that our Batana Oil has made such a positive impact on both your skin and hair. It's wonderful to know that it's helping with your acne and leaving your hair feeling so good—your kind words truly mean the world to us!
We’re so glad you’ve found a product and a company you can trust. We can’t wait to serve you again, whether it’s here or on TikTok! Thank you for being part of the Batanaful family. 💛
Best regards,
The Batanaful Team
Verified
High Quality Item
The item was delivered quickly and is obviously very high quality.
January 13, 2025
Reply from Batanaful Haircare
Hi Anne,
Thank you so much for your kind review! We're thrilled to hear that your order was delivered quickly and that you're impressed with the quality of the product. Your satisfaction means the world to us!
If you ever have any questions or need assistance, feel free to reach out. We look forward to serving you again in the future! 😊
Best regards,
The Batanaful Team
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Verified
No difference
Been using this product 5 months and haven’t seen no difference. Was really hoping that I would see results.
Didn’t even soften the hair at all
September 23, 2024
Reply from Batanaful Haircare
Hi,
Thank you for sharing your experience. We're truly sorry to hear that you haven't seen any difference after using Batana Oil. We understand how disappointing that must be, especially when you were hoping for noticeable results.
While many of our customers experience softer hair with Batana Oil, we know that everyone's hair is unique and results can vary. We'd love to help you troubleshoot and see if we can get you on the right track to achieve the results you desire.
Please feel free to contact us at support@batanaful.com – we're here to help!
Kindest regards,
The Batanaful Team
Verified
Ordering goods was straightforward
Ordering goods was straightforward, order acknowledged promptly followed by an estimated delivery date. Order arrived much sooner than expected. A new user to the product so can't comment on its merits.
January 9, 2025
Reply from Batanaful Haircare
Dear Yvonne,
Thank you so much for your thoughtful review! We're happy to hear that your ordering experience was smooth and that your order arrived earlier than expected.
We hope you enjoy using the product and see great results! If you have any questions or need tips on getting the most out of it, don’t hesitate to reach out. We’d love to hear your thoughts once you’ve had a chance to use it!
Best regards,
The Batanaful Team
Verified
Everything was perfect!
December 27, 2024
Reply from Batanaful Haircare
Dear Isabella,
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that everything was perfect. Your support means the world to us, and we’re delighted to have met your expectations.
If you ever need anything, we’re just a message away. Looking forward to serving you again! 😊
Best regards,
The Batanaful Team
Verified
Got a response to my email and missing…
Got a response to my email and missing product sent within two days- thank you
December 22, 2024
Reply from Batanaful Haircare
Dear Fiona,
Thank you so much for your kind review! 🎉 We’re thrilled to hear that you received your missing product quickly and that we could resolve everything to your satisfaction.
Your support and understanding mean the world to us, and we’re always here to help with anything you need.
Thanks again for being such a valued customer. 💛
Kind regards,
The Batanaful Team
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I placed an order and...
I had ordered the wonder oil and there was a mix up with the order. I had mentioned it to them and they immediately sent out the wonder oil to me. They were wonderful and kind and they did not know how else to do to help me. I will definitely order from them again! This is the first time I am ordering the wonder oil and I cannot wait to try it! Thanks again! You're the best!
December 22, 2024
Unprompted review
Reply from Batanaful Haircare
Dear Dean,
Wow, thank you so much for your kind words and 5-star review! We're absolutely thrilled to hear about your positive experience with Batanaful.
We're especially happy that we could quickly resolve the mix-up with your order and get the Wonder Oil to you promptly. Our team is always dedicated to providing excellent customer service and ensuring our customers are happy.
We're also excited for you to try the Wonder Oil for the first time! We're confident you'll love its transformative effects on your hair.
We truly appreciate your support and look forward to serving you again in the future.
Warmly,
The Batanaful Team
P.S. We'd love to hear about your experience with the Wonder Oil once you've had a chance to try it. Feel free to share your thoughts or tag us on social media!
Verified
It lasts a long time only need a small…
It lasts a long time only need a small amount and 100% natural as I only wash my face and hair with distilled water also😄
December 27, 2024
Reply from Batanaful Haircare
Dear Desmond,
Thank you so much for your review! We're thrilled to hear that you're loving our Batana Oil and that it's lasting you a long time.
It's true, a little goes a long way with this incredible natural oil! We're also happy to hear that it fits perfectly into your natural hair routine.
We appreciate your support and are delighted that you're enjoying the benefits of Batana Oil.
Warmly,
The Batanaful Team
I would like people that have brought…
I would like people that have brought this product
Tell me does it work or does it not
December 28, 2024
Unprompted review
Reply from Batanaful Haircare
Dear Steve,
We understand you're looking for feedback from other customers about Batana Oil.
While we appreciate your inquiry, we encourage you to explore the many reviews and testimonials on our Trustpilot page, where countless customers have shared their positive experiences with Batana Oil. You can also find helpful information and testimonials on our website and social media channels.
If you have any specific questions about Batana Oil or how it might benefit your hair concerns, please don't hesitate to reach out to our customer support team at support@batanaful.com. We're always happy to provide personalised advice and assistance.
We value your interest in Batanaful and hope to have the opportunity to earn your trust and satisfaction.
Sincerely,
The Batanaful Team
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