Was really good they delivery the bike less than 24hr , good communication they call me before The bike was good and ready to ride, even good prices
Company replied
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Review summary
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Based on these reviews
quick with the delivery. at first they forgot to send me an email with tracking info, but they called me to apologize and tell me the date.
Company replied
The experience was good they had good service, good communication. They are not really fast but good quality.
Company replied
was a nice offer and they were quick with the delivery everything looked good
Company replied
Although the waiting time for the fatbike was long. It was delivered as promised. I couldn't fix the bike myself, I came to the guys and they did immediately. Hopefully we will enjoy the fatbike 😁
The workers were very nice there they has patience when we had problems with the site the fatbike is wonderfull and the service is really fast. order the first day the next its at your house! Thats am... See more
Company replied
Best, top, good quality, nice bike, i waiting for the v20 pro, but i buy v8 ouxi which is much better and stabil, comfortable for me, thanks for recommend.
Company replied
I am very satisfied with the service! I made my order for the first time. I chose a fitbike with a front seat for transportation and a box. I received my order ready to use and I am very satisfied... See more
Company replied
My bike has arrived few days later than the date. and I got a call from the owner to apologise and explain what went wrong and how busy they are at the moment. And I got a free nice lock and accessor... See more
Company replied
I am very satisfied and I highly recommend it to all people who want to buy a FATBIKE. You order today and tomorrow you have it at home, trusted staff
Company replied
Verified
A very professional company. Contact with the store was quick and efficient. My bike arrived the next day. I recommend it.
Company replied
Am really impressed with such a good performance of your products [fat bike] it working perfectly 🥰 and I have recommended it to other people around me that is the best 👌
Company replied
Fast delivery by a very nice man who gave clear instructions, really great bike and a Good price.
Company replied
simply flawless I am very satisfied with the seller I give excellent service😊😊😊
Company replied
Verified
Thank you very much for fast delivery. Courier Valentino was very professional.
Company replied
Order was in time ,they call my for some details,i was satisfied.
Company replied
Verified
Goed en qualitied
It was delivered the next day and good communication
Company replied
Verified
good service
I’m very happy 🥰 perfect condition perfect quality 🍀
Company replied
The effort to correct the mistake
Company replied
Fastest delivery. Best price! Nice and helpful personnel.
Company replied
Verified
Levering in minder(!) dan 24u Helemaal top!
everything is amazing, great and fast service. Top!
Company replied
The service was swift, and the bike was quite simple to build, 5 stars
Company replied
It was easy and pretty much fast! Awesome service
Good service and relax people The help you good 👍
Company replied
Top! Service!
Company replied
Topp service!
fast delivery,quality product skilled employee
Company replied
Great bike no bad things on it
Company replied
They fix everything
4.4
Excellent
287 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
Verified
Goed en qualitied
October 11, 2025
Verified
Although the waiting time for the…
Although the waiting time for the fatbike was long. It was delivered as promised. I couldn't fix the bike myself, I came to the guys and they did immediately. Hopefully we will enjoy the fatbike 😁
October 16, 2025
Unprompted review
Verified
A very professional company
A very professional company. Contact with the store was quick and efficient. My bike arrived the next day. I recommend it.
September 2, 2025
Reply from Basicfatbikes
Thank you for your kind words! We’re glad to hear the bike arrived so quickly and that you’re happy with our service. Enjoy your rides!
Kind regards,
Team Basicfatbikes
Best, top
Best, top, good quality, nice bike, i waiting for the v20 pro, but i buy v8 ouxi which is much better and stabil, comfortable for me, thanks for recommend.
July 31, 2025
Unprompted review
Reply from Basicfatbikes
Thank you for your kind review. We’re glad to hear that the OUXI V8 suits you so well. Enjoy your rides!
Kind regards,
Team Basicfatbikes
I’m very happy 🥰 perfect condition…
I’m very happy 🥰 perfect condition perfect quality 🍀
July 17, 2025
Unprompted review
Reply from Basicfatbikes
Thank you for your kind words! We’re glad to hear everything arrived in perfect condition and that you’re happy with the quality. Enjoy your rides!
Kind regards,
Team Basicfatbikes
fast delivery,quality product skilled…
fast delivery,quality product skilled employee
July 3, 2025
Unprompted review
Reply from Basicfatbikes
Thank you for your great feedback! We’re happy to hear that you’re satisfied with both the bike and our service. Enjoy your rides!
Kind regards,
Team Basicfatbikes
Good service and people
Good service and relax people
The help you good 👍
June 28, 2025
Unprompted review
Reply from Basicfatbikes
Thank you for your kind words! We’re glad you felt well taken care of and had a relaxed experience with us. Enjoy your rides!
Kind regards,
Team Basicfatbikes
The experience was good they had good…
The experience was good they had good service, good communication. They are not really fast but good quality.
June 12, 2025
Unprompted review
Reply from Basicfatbikes
Thank you for sharing your experience! We’re happy to hear you’re satisfied with our service and communication. Quality is very important to us, and we’re glad it shows. Enjoy your bike!
Kind regards,
Team Basicfatbikes
HELLO I AM WAITING ALMOST A MONTH AND I…
HELLO I AM WAITING ALMOST A MONTH AND I AM CALLING AND IN THE WAIT FOR ALMOST HOURS CAN YOU E-MAIL ME BACK FOR MY ORDER THAT I STILL NOT RECEIVED on my email adress AND CALL ME BACK AT 0613735751 IT IS VERY FRUSTRATING!!!
May 20, 2025
Unprompted review
Reply from Basicfatbikes
Beste Lamyae,
We begrijpen dat het vervelend is dat u nog niets heeft ontvangen en willen dit graag zo snel mogelijk voor u oplossen.
We hebben u meerdere keren geprobeerd te bellen, maar helaas zonder succes. Ook hebben we geen bestelling kunnen vinden op naam van Lamyae van Gent of met het telefoonnummer 0613735751.
Zou u ons kunnen terugbellen op 085 - 130 18 49, of ons een e-mail kunnen sturen met uw bestelnummer en het e-mailadres waarmee u besteld heeft? Dan kunnen we u direct verder helpen.
Alvast bedankt voor uw reactie.
Met vriendelijke groet,
Hugo
BasicFatbikes
Really good experience
The workers were very nice there they has patience when we had problems with the site the fatbike is wonderfull and the service is really fast. order the first day the next its at your house! Thats amazing
June 14, 2025
Unprompted review
Reply from Basicfatbikes
Thank you for your great feedback. We’re happy to hear you’re satisfied with both the service and the bike. Enjoy your new fatbike!
Kind regards,
Team Basicfatbikes
I am very satisfied and I highly…
I am very satisfied and I highly recommend it to all people who want to buy a FATBIKE.
You order today and tomorrow you have it at home, trusted staff
June 5, 2025
Unprompted review
Reply from Basicfatbikes
Thank you for your great review and recommendation. We’re glad you had such a positive experience with our service. Enjoy your fatbike!
Kind regards,
Team Basicfatbikes
I am very satisfied with the service!
I am very satisfied with the service!
I made my order for the first time.
I chose a fitbike with a front seat for transportation and a box.
I received my order ready to use and I am very satisfied.
I plan to buy another one for my daughter
June 5, 2025
Unprompted review
Reply from Basicfatbikes
Thank you for your wonderful review. We’re glad to hear you’re satisfied with the service and the fatbike. How nice that you’re already considering one for your daughter as well. We look forward to helping you again!
Kind regards,
Team Basicfatbikes
was a nice offer and they were quick…
was a nice offer and they were quick with the delivery everything looked good
June 2, 2025
Unprompted review
Reply from Basicfatbikes
Thank you for your kind review. We’re happy to hear that the delivery went smoothly and that everything met your expectations. Enjoy your fatbike!
Kind regards,
Team Basicfatbikes
Order was in time ,they call my for…
Order was in time ,they call my for some details,i was satisfied.
May 26, 2025
Unprompted review
Reply from Basicfatbikes
Thank you for your review. We’re glad to hear everything went smoothly and that you’re satisfied with our service!
KInd regards,
Team Basicfatbikes
Reply from Basicfatbikes
Thank you for your review. We’re glad to hear the delivery went smoothly and that you’re happy with our communication!
Kind regards,
Team Basicfatbikes
You sent us incorrect charger for the…
You sent us incorrect charger for the bike.
May 23, 2025
Unprompted review
good and trustable place
quick with the delivery.
at first they forgot to send me an email with tracking info, but they called me to apologize and tell me the date.
May 8, 2025
Unprompted review
Reply from Basicfatbikes
Thank you for your kind review. We’re happy to hear everything was delivered as planned and that our team could quickly clear things up for you. Enjoy your fatbike!
Kind regards,
Team Basicfatbikes
Am really impressed with such a good…
Am really impressed with such a good performance of your products [fat bike] it working perfectly 🥰 and I have recommended it to other people around me that is the best 👌
May 23, 2025
Unprompted review
Reply from Basicfatbikes
Thank you for your wonderful review and recommendation. We’re glad to hear the fatbike is performing so well for you. Enjoy your rides!
Kind regards,
Team Basicfatbikes
Verified
Thank you very much for fast delivery
Thank you very much for fast delivery. Courier Valentino was very professional.
May 4, 2025
Reply from Basicfatbikes
Thank you for your kind review. We’re glad the delivery went smoothly and that Valentino could assist you professionally. Enjoy your fatbike!
Kind regards,
Team Basicfatbikes
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