Auree Jewellery Reviews 2,041

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting the excellent quality and beautiful designs of the jewelry. Consumers appreciate the wide selection of items available and consider the jewelry to be of exceptional value, often mentioning that the pieces look more expensive than they actually are. People also love the packaging, describing it as beautiful and delicate, which adds to the overall positive experience. Consumers consistently report positive experiences with the company's service, particularly praising the promptness and helpfulness of the team. Reviewers appreciate the fast delivery and the attention to detail, such as handwritten gift notes and complimentary items. The company's responsiveness to inquiries and willingness to resolve issues quickly and efficiently is also a recurring theme, with many customers expressing gratitude for the personal attention they received.

Based on these reviews

Rated 5 out of 5 stars

Ordered a gold Russian wedding ring in a special size using the free ring sizer sent to me for free. I’m delighted with the ring quality and cannot praise the service more highly. Delivery was quick a... See more

Company replied

Rated 5 out of 5 stars
Verified

My sapphire earrings were ordered on line, came beautifully packaged, with fast delivery. They are very well made, despite being reasonably priced look expensive. Delighted with my purchase as usual.... See more

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Rated 5 out of 5 stars
Verified

Auree is a lovely company to buy from. Excellent quality jewellery and first class customer service. Always very satisfied with products and also happy with the extremely efficient service from order... See more

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Rated 5 out of 5 stars
Verified

I had been looking at these earrings for a while. Auree were efficient in emailing me when they were back in stock.

Company replied

Rated 5 out of 5 stars
Verified

I love Auree jewellery. It is very beautiful and competitively priced. It always arrives on time. Even the packaging is delicate and delightful. I can highly recommend it for self or gifts. You will n... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought russian style ring as pressies for my missus. It was size too big. Emailed customer service asking for return and exchange for size smaller. They were happy to assist and I returned ring. New o... See more

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Rated 5 out of 5 stars
Verified

Easy ordering on line, very fast delivery service with information as to where and when parcel is being delivered.Beautiful packaging, items are reasonably priced but look more expensive. Excellent se... See more

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Rated 5 out of 5 stars
Verified

I wasn't sure what size ring to order so emailed a request on a Sunday for a ring sizer. It came within a few days with an information leaflet about Russian wedding rings. I was particularly inte... See more

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Rated 5 out of 5 stars
Verified

There are so many gorgeous pieces to choose from which made it particularly hard to settle on the perfect gift for a good friend. I’m sure she is going to love it! Gift was delivered within a couple... See more

Rated 5 out of 5 stars

Although I have ordered from Auree Jewellery before this time I needed some silver plated earrings. I only intended to buy some studs but ended up buying three pairs of earrings, all very reasonably p... See more

Rated 5 out of 5 stars
Verified

A beautiful company to purchase from. Easy to navigate the site, great customer support if ever needed. Difficult to choose from such a beautiful and unique selection of jewellery. Bought ear rings... See more

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Rated 5 out of 5 stars
Verified

The jewellery is absolutely beautiful, it was so difficult to choose 1 gift from the website full of lovely pieces! The delivery also was extremely fast and helped me to get the gift on time before ou... See more

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Rated 5 out of 5 stars
Verified

I bought a stunning Brooklyn Blue Topaz & Gold Vermeil Bracelet which I am delighted with! It is elegant and a stunning colour. I needed some help from customer service who were extremely speedy in re... See more

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Rated 5 out of 5 stars
Verified

I bought a simple but so beautiful pair of earrings from AUREE, about one month ago! They came fast and in a nice package, every detail made the experience special, overall. Since they arrived I we... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely amazing thank you to Auree Jewellery for making my two bangles, Rose gold and the other 9 ct gold. I’d been searching for gold bangles for years and plumped for Auree, from the first email... See more

Rated 5 out of 5 stars

I have been buying jewellery from Auree for over three years and have always been delighted with their products. When my friend lost a butterfly in Rome on a weekend visit, Auree sent me a free replac... See more

Rated 5 out of 5 stars
Verified

I ordered the hoop earrings with two lots of interchangeable drops. I love them, they are so pretty and I would love to order more in due course in different colours and gemstones. The first lot dis... See more

Company replied

Rated 5 out of 5 stars

One of the posts on my earrings broke unexpectedly. Auree were brilliant in their after sales service. I sent the earrings back, unfortunately it could not be repaired so I was offered a replacement.... See more

Rated 5 out of 5 stars
Verified

I ordered some earrings for my partner for Christmas. Unfortunately, the order could not be fulfilled in time but I was kept informed up to the point of dispatch in the new year. The earrings are love... See more

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Rated 5 out of 5 stars
Verified

Beautiful jewellery and excellent customer services too. I've bought many gorgeous things and been thrilled with them all. Someone always answers the phone too - unusual nowadays! Thank you Amelia and... See more

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Rated 5 out of 5 stars

Purchased as a Christmas present for a friend. Arrived on time, smartly packaged and bracelet was beautiful. Have asked my husband for one for my birthday 😉. Auree Jewellery does what it says on the... See more

Rated 5 out of 5 stars
Verified

The whole experience was brilliant. The jewellery is classy and expensive looking. I get so many compliments. I go to bed looking forward to putting my jewellery back on in the morning. I cannot belie... See more

Rated 5 out of 5 stars
Verified

I never ever leave reviews but I must make an exception. This jewellery is addictive. It is absolutely beautiful and looks really expensive. The quality for the price is excellent. The customer servic... See more

Rated 5 out of 5 stars
Verified

Absolutely brilliant company! They accidentally sent me watch straps without the watch but were on the case immediately when I notified them and the watch soon arrive. I love their Jewellery and the p... See more

Company replied

Rated 5 out of 5 stars

I was introduced to Auree by my daughter who treated me.....delighted with both the beautiful bracelet and the presentation box. Also very impressed by the speed and personal touch when I have purch... See more

Rated 5 out of 5 stars
Verified

Lovely made to measure bangle - excellent customer service as they double checked the sizing would be ok and they also made sure that the bangle arrived in time for my daughter’s birthday. Kept me in... See more

Company replied

Rated 5 out of 5 stars
Verified

Fantastic service! I bought a walton ring as a gift for Christmas. I recieved a beautifully made customsized ring without any fuss what so ever.Thank you for making my gift so special. May I wish you... See more

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Rated 4 out of 5 stars
Verified

The item arrived on time and was well packed, however, I was disappointed with the size of the stone in the pendant, the illustration on your site made it look much larger. My Granddaughter chose it... See more

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Rated 5 out of 5 stars
Verified

This is my third item from this company - beautiful and well made jewellery. Also, other earrings irritate my ears and these do not so i'm a very happy customer! Super fast delivery too.

Company replied

Rated 5 out of 5 stars
Verified

The service was fantastic and the necklace is absolutely beautiful Dainty and so comfortable to wear. What I really like is the fact the clasp is big enough to get on and off easily. Normally when you... See more

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Rated 5 out of 5 stars
Verified

Bracelet came quickly and beautifully wrapped . Had text messages as to delivery couldn’t have been more helpful. Thank you Auree

Company replied

Rated 5 out of 5 stars
Verified

Excellent experience! I was so pleased when I saw the earrings I’ve ordered. A simple stud but a good size and very well made. Also the stone is such a good quality. It was a present and the recipient... See more

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Rated 5 out of 5 stars
Verified

Wrong size of ring ordered. Auree speedily replaced with a beautiful quality item. Pleasure to deal with this understanding and sympathetic company.

Company replied

Rated 5 out of 5 stars
Verified

Auree jewellery is beautiful and exceptional value for gifts or for oneself. I love it and will continue to buy it. Thanks

Company replied

Rated 5 out of 5 stars
Verified

Beautiful jewellery. Arrived quickly with hand written gift note. Would definitely use this again 👍

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Rated 5 out of 5 stars
Verified

It’s always so difficult to choose, everything is so beautiful! I have a number of pieces now and get lots of compliments.

Company replied

Rated 5 out of 5 stars
Verified

The aftercare service I received was fantastic. Thank you so much to all at Auree for sorting out for me.

Company replied

Rated 5 out of 5 stars
Verified

I ordered a Russian wedding ring from Auree for my 40th birthday as a gift from my parents. The process from ordering the right size, guidance and help was superb. The ring is so lovely too, just what... See more

Company replied

Rated 5 out of 5 stars

I was recently given the three colour gold Russian wedding ring as a 30th birthday present - it’s absolutely stunning and fits perfectly. Such a special piece which I’ll wear every day. The team let m... See more

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Rated 5 out of 5 stars
Invited

Ordered a white gold Russian wedding ring for my daughter''s 21st and found that 1 week was not really enough time for them to make it. Undeterred they pulled out all the stops and overnight delivered... See more

Company replied

Rated 5 out of 5 stars
Verified

I asked for a ring sizer , I received it in 3days , I ordered a Russian wedding ring ,with engraving. They said 2-3 weeks , I received it recorded delivery in 18 days ! I even got a reduction inpric... See more

Company replied

Rated 5 out of 5 stars

Lovely friendly service. We had quite a few queries and requests for our very special rings to celebrate 25 years together, and the team at Auree were always prompt and helpful. The Russian wedding ri... See more

Company replied

Rated 5 out of 5 stars
Invited

LOVE everything I own from Auree, too many to name but I'm never without my Russian wedding ring, Bali and Garda necklaces! Such a great range of pieces, always my go to jewellery company as the quali... See more

Company replied

Rated 5 out of 5 stars
Verified

My first purchase from Auree was back in 2015 , an amazing diamond set Russian wedding ring. Since then I have recommend them to many friends and family who have all been delighted with their buys. M... See more

Company replied

Rated 4 out of 5 stars
Verified

Beautiful jewellery, easy to use website, fast delivery. Unfortunately the package was open when it arrived, had I not ordered a gift bag the box of jewellery would have fallen out in transit. Withi... See more

Company replied

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Company details

  1. Jewelry Store

About Auree Jewellery

Information provided by various external sources

Amelia Bainbridge founded Auree Jewellery in 2014 after several years training at a Bond Street jeweller and a number of other luxury online retailers.

All our pieces are made with the highest quality solid Gold, Sterling Silver, Gold Vermeil, Pearls and natural gemstones. Made in small workshops all over the world, each piece holds a story. Our jewellery is not for keeping hidden away in a box but to wear, enjoy and love.

You'll find us regularly appearing in Sunday Times Style, Mail on Sunday YOU, ES Magazine, Harper’s Bazaar, InStyle and Grazia. And you know they know.

We hope it goes without saying that everything is beautifully gift wrapped to be safely delivered to its new home. We offer FREE UK delivery and faster trackable options too.

To just like your Auree jewellery is not enough for us, we want you to LOVE it. So if you wish you’d chosen something different, we are always happy to exchange or refund (see our returns page for more details).

If you have any queries about our range of jewellery, give us a call, speak to us on Live Chat or send us an email. We're here Monday to Friday 9am to 5.30pm and you'll get a speedy answer during office hours, or the next working morning if you email us in the evening or at a weekend.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars
Verified

Beautiful ring and excellent customer…

Beautiful ring and excellent customer service. The team rushed my order through so it would be ready for my daughter’s birthday. She is thrilled with it! Would thoroughly recommend.

October 2, 2025
Auree Jewellery logo

Reply from Auree Jewellery

We're so pleased you and your daughter are happy with the ring! Thanks for your review. Auree x

Rated 5 out of 5 stars
Verified

I had been looking at these earrings…

I had been looking at these earrings for a while. Auree were efficient in emailing me when they were back in stock.

September 29, 2025
Auree Jewellery logo

Reply from Auree Jewellery

So pleased you managed to get the earrings you wanted! Auree x

Rated 5 out of 5 stars
Verified

Prompt delivery

Really excellent jewelry, lovely people and an exciting range.

September 24, 2025
Auree Jewellery logo

Reply from Auree Jewellery

Thank you so much! We're so pleased you enjoyed shopping with us. Auree x

Rated 5 out of 5 stars
Verified

Another beautiful piece of jewellery from Auree

Auree is a lovely company to buy from. Excellent quality jewellery and first class customer service. Always very satisfied with products and also happy with the extremely efficient service from order to delivery.

September 26, 2025
Auree Jewellery logo

Reply from Auree Jewellery

Thanks so much for your kind review and we're thrilled to hear you enjoy shopping with us. Auree x

Rated 5 out of 5 stars
Verified

Beautiful

Beautiful, quality earrings, the perfect present

September 19, 2025
Auree Jewellery logo

Reply from Auree Jewellery

Thanks so much Natalie, we're so happy that the gift was well received! Auree x

Rated 5 out of 5 stars
Verified

Excellent service reasonable price

Easy ordering on line, very fast delivery service with information as to where and when parcel is being delivered.Beautiful packaging, items are reasonably priced but look more expensive. Excellent service. Thank you

September 10, 2025
Auree Jewellery logo

Reply from Auree Jewellery

Thanks so much for your review and we're thrilled to hear you enjoyed shopping with us! Auree x

Rated 5 out of 5 stars

Superb quality and service

Ordered a gold Russian wedding ring in a special size using the free ring sizer sent to me for free. I’m delighted with the ring quality and cannot praise the service more highly. Delivery was quick and lovely packaging including the complimentary gold cloth. Will definitely recommend to friends and family and order from Auree again.

September 15, 2025
Unprompted review
Auree Jewellery logo

Reply from Auree Jewellery

We're delighted that you love your ring so much and enjoyed shopping with us! Thank you so much for your review. Auree x

Rated 5 out of 5 stars
Verified

Excellent experience

Excellent experience! I was so pleased when I saw the earrings I’ve ordered. A simple stud but a good size and very well made. Also the stone is such a good quality. It was a present and the recipient was very pleased with them.

September 1, 2025
Auree Jewellery logo

Reply from Auree Jewellery

We're thrilled that you enjoyed shopping with us and the gift was well received! Auree x

Rated 5 out of 5 stars
Verified

Beautiful jewellery

My beautiful earrings arrived super quickly and beautifully wrapped: thank you!

August 18, 2025
Auree Jewellery logo

Reply from Auree Jewellery

We're so pleased you are happy with the earrings! Auree x

Rated 5 out of 5 stars
Verified

Beautiful Auree jewellery

I love Auree jewellery. It is very beautiful and competitively priced. It always arrives on time. Even the packaging is delicate and delightful. I can highly recommend it for self or gifts. You will not be disappointed. Thanks Auree. X

August 18, 2025
Auree Jewellery logo

Reply from Auree Jewellery

We're so thrilled to hear that you love our jewellery and shopping with us. Thank you for your review! Auree x

Rated 5 out of 5 stars
Verified

Absolutely brilliant company

Absolutely brilliant company! They accidentally sent me watch straps without the watch but were on the case immediately when I notified them and the watch soon arrive. I love their Jewellery and the personal attention.

August 18, 2025
Auree Jewellery logo

Reply from Auree Jewellery

Thank you so much Penelope! We're always very happy to help and so pleased we were able to get this all sorted for you quickley. Auree x

Rated 5 out of 5 stars
Verified

Beautiful jewellery

Beautiful jewellery. Arrived quickly with hand written gift note. Would definitely use this again 👍

July 29, 2025
Auree Jewellery logo

Reply from Auree Jewellery

Wr're delighted to hear that you enjoyed shopping with us! Auree x

Rated 5 out of 5 stars
Verified

Very professional

Lovely products and amazingly quick delivery.

August 8, 2025
Auree Jewellery logo

Reply from Auree Jewellery

So pleased you were happy with your order and enjoyed shopping with us! Auree x

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