Verified
Hello! I am writing to express my frustration as I have yet to receive my order, despite payment being made in full. I've also noticed that my messages on Instagram and email have gone unanswer... See more
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Verified
the shoes are nice but have material issues so they don't look very durable. Shoelaces have unreinforced holes directly on the mesh, the outer material of the shoe. The sole is beautiful but without... See more
Verified
Sorry, but product (order nr. 35666) has not been delivered! By the time the shoes arrived in Munich 3 weeks after order and payment, we were on holidays and delivery should be handed over to our... See more
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I purchased a pair of sneakers for my nephew. He chose the brand and style and since I have never ordered from this company before, I was nervous. However, up front communication about order/deliver... See more
3.1
Average
260 reviews
Verified
They're scammers. You shouldn't order from them.
Hello!
I am writing to express my frustration as I have yet to receive my order, despite payment being made in full. I've also noticed that my messages on Instagram and email have gone unanswered. This lack of communication is highly concerning.
Please provide an immediate update on the status of my order, or I will have to consider alternative steps, including sharing my negative experience with others.
I look forward to your prompt response.
August 25, 2024
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Verified
The jacket is to small i order an 3XL…
The jacket is to small i order an 3XL this is small please send me a new
July 10, 2024
Reply from Aeero
Hi Kristin,
Can you please send your sizes of chest and top length to our customer service by email? We will deliver a new one to you soon. Thank you for your interest in our products.
Aeero Customer Service
Verified
I liked the design and quality of shoes.
July 2, 2024
Verified
Happy with Product, Worried about Delivery
I’m pretty happy with the product, although it did give me a worry when I wan unable to track the package, and was also unaware of when the package was being delivered/arrived. Other than that, there’s no other complaints.
April 29, 2024
Verified
Poor quality and long delivery time
April 22, 2024
Reply from Aeero
Hi Jayden,
We are sorry to hear that you're not satisfied with this product. We rarely received negative feedback about this product. If you want a change of it, please just contact our customer service, we will deliver you a new one, or if you want a return, we will refund you 100% of the value of your order.
Thank you for your interest in our product.
Aeero Customer Service
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Verified
I ordered some trainers for my son
I ordered some trainers for my son , waited a couple of weeks then had an email to tell me I had a refund , no explanation as to why or what happened to the trainers , a bit of feedback would be useful.
April 8, 2024
Reply from Aeero
Dear Jane,
We apologize for the refund to your order about that the product, Aeero V40, you ordered is only in stock in our North America warehouse. Actually, we have made a note in the description of the product, but you didn't see it. The product has already been sold out in our other markets. For our sincerely apology to you, our customer service will contact you by email.
Best regards,
Aeero Customer Service.
Verified
The product was very low quality
The product was very low quality. It was no where near to what has been promoted on the website. Disappointing.
March 19, 2024
Reply from Aeero
Hi Mukitul, we are sorry to hear that you're not satisfied with the product. If you don't like it, please just contact our customer service for the return. We will refund you the value you ordered for the product. Thank you for your interest in our products.
Aeero Customer Service
Verified
Trainers are very comfortable but…
Trainers are very comfortable but little stones get in them quite often and that's the only downside
March 12, 2024
Verified
T-shirt didn't match what I saw online
T-shirt didn't match what I saw online, plus delivery was longer than expected, took over 2 weeks to deliver my t-shirt.
February 20, 2024
Reply from Aeero
Hi Rex,
We are sorry to hear that you are not satisfied with your ordered product. If you don't like the color of this procut, please just contact our customer service for a change or return, we'll send you a new one or we can refund you the full amount of the order.
Also, we have forward your comments on this product to our factory to see if there is any necessary improvement.
As for the late delivery you mentioned, you ordered this product on Feb 21, 2024 and the logistics company delivered it to you on Mar 8, 2024.
Thank you for your interest in our product.
Aeero Customer Service
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Verified
Sizing is way off
Sizing is way off. My son wears a large because he is tall and we ordered a men’s large and when he put it on it literally looks like he was wearing a youth sized coat. And on top of that they make you pay for a return shipping.
November 16, 2023
Reply from Aeero
Dear Kimberly,
We are sorry to hear that you ordered a wrong size of clothing. You can reach out to our customer service, not here, to ask for an extra large size or a return of your order. We will re-ship you a new one or, if you want a return, we will refund you 100% of the value you ordered. There is no return shipping fees. Please contact our customer service asap.
Again, we apologize for that.
Aeero Customer Service
Verified
great service and products and will…
great service and products and will strongly recommend to other potential customers.
giving 2 thumbs up.!!
September 27, 2023
Verified
Well the shoes are really great but…
Well the shoes are really great but they came a little bit broke even tho i like them
August 14, 2023
Verified
You just stolen my money
July 31, 2023
Reply from Aeero
Dear Yasser,
Your order #313405 was placed on July 31, 2023 and the package of this order has been successfully delivered to you on August 12, 2023 according to the logistics' records. The package tracking number is SF6043729082693 and you can check it on https://www.17track.net/en.
If you have any questions, please contact our customer service, we are willing to help you.
Best regards,
Aeero Customer Support
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Verified
Honest review. I got never disappointed so far :)
I can only talk from my experience. I am a Aeero client since 2021 and since the beginning, the shoes always fitted perfectly because of their great measurement table. I have wide feet. With the table, I could get them in the perfect size.
I ordered 6 shoes so far. 2 of them were out of stock, so they gave me a 110% credit discount code for the price I paid, instead. That I can get another shoe basically for free.
The support is great. They replied within 24 hours whenever I had a problem they tried to help me.
I had to wait for the shoes for 2-3 weeks, but that's okay. Shipping can take long if it's very far away.
I can recommend it. :D
July 22, 2023
Verified
It too long...
July 22, 2023
Reply from Aeero
Dear Mathieu,
We are sorry to hear your complaint.
The package has arrived in Canada and might take a bit longer time depending on the procedure of Canada Customs. As we checked, Canada Post received the package on Aug. 21. It usually takes some days for Canada Post to finish the delivery. If you haven't received the package, it is probably that Canada Post delivered the package to you but you had nobody at home to receive it. If in such a situation, Canada Post will keep the package for your pick-up. Please contact the local office of Canada Post to pick it up as early as possible.
Thank you.
Aeero Customer Service
Verified
It was true to size at liiit thx🔥🔥👌🏾
July 20, 2023
Verified
No good quality
May 14, 2023
Reply from Aeero
Dear Mohin,
We are sorry to hear that you are not satisfied with the product.
This is the first time we received a negative comment on this product. Could you please send us some photos to show us the defects of the product? We will give feedback to the factory for the improvement of the product.
Thank you very much.
Customer Service
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Verified
I don't understand this when you order…
I don't understand this when you order something the delivery will be after taking it, you just don't keep the date, you just say pending pending, then how will people understand when it will come or not.
April 5, 2023
Reply from Aeero
Dear Usman Chowdhury,
The package of your order #313278 has been delivered to you on 2023-05-01 13:24. The shipping tracking number is SF6043589001139 and you can track it online.
We appologize for the delay of the shipment.
Thank you.
Aeero Customer Service
Verified
Good product
Good product, the 2nd pair our son has ordered them. He wore the first pair until he could no longer fit them. Great value, design and service
April 8, 2023
Verified
It’s a really Nice and cool shoe
March 15, 2023
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