A&C Hamilton Musical Instruments Reviews 1,807

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's extensive knowledge, helpfulness, and friendly approach. Consumers appreciate the team's ability to offer valuable advice without applying any sales pressure, ensuring they find the perfect product for their needs. People are particularly impressed with the delivery service, noting its speed and efficiency. The competitive pricing and excellent customer service further contribute to a positive overall experience. Reviewers also commend the company's seamless handling of trade-ins and part exchanges, making the entire purchasing process smooth and hassle-free.

Based on these reviews

Rated 5 out of 5 stars
Verified

If all music shops would give half the quality service these people give the music world would benefit greatly.No problem to small and EXPERTLY given from beginners to advanced musicians.What a relief... See more

Rated 5 out of 5 stars
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I have had a very good experience the team at A&C Hamilton were brilliant and very helpful and can’t fault them in any way.Justine was dealing me and helped me through the process of getting my instr... See more

Rated 5 out of 5 stars
Verified

Travelled from Leeds, made very welcome on arrival. Matthew gave me a good explanation of the keyboard PSRSX-920 and what it can deliver along with letting me sample it. Quick and easy purchase and de... See more

Rated 5 out of 5 stars
Verified

You get a friendly voice at the end of the phone and if you just want advice about something they will help you and advise you what is the best way to solve it without pushing a product.

Rated 5 out of 5 stars
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Great customer service and very friendly. So, I placed an order for a Yamaha PSR keyboard in their online shop, but I mucked up the payment. Having watched their YouTube channel, which is also great,... See more

Rated 5 out of 5 stars
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I have been using A&C Hamilton for many years , overtime I have got to know Keith and Justin really well , both are really great guys and fantastic musicians . I recently purchased a Montage 7 to ac... See more

Rated 5 out of 5 stars
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Well done, A C Hamilton. I spoke to them before ordering the product and they were clear on when it would be delivered and on the other information I wanted. They were true to their word. My... See more

Rated 5 out of 5 stars
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A&C Hamilton Musical Instruments surpassed my expectation when I got my Yamaha PSR SX900 from them. The keyboard is topnotch and I'll surely recommend them a thousand times.

Rated 5 out of 5 stars
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Visited the shop browsing looking to replace existing piano. Justin talk us through options and showed us the CSP275 and wow what an instrument. He really knew his stuff and was so friendly and un... See more

Rated 5 out of 5 stars
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Refreshing to talk to people who are musicians first and not pushy salesmen. I spoke to three different guys all of whom couldn't have been any more helpful or patient. I am a complete novice and the... See more

Rated 5 out of 5 stars
Verified

Callum was extremely helpful when I purchased a new multi effects pedal. As I had pre ordered it he downloaded patches for me and explained how it worked. I had to contact him later for advice whic... See more

Rated 5 out of 5 stars
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Great service and helpful staff. The instrument showrooms are well presented and well stocked. Highly recommended

Rated 5 out of 5 stars
Verified

The guitar tech in store (Callum?) was very friendly, knowledgeable and experienced, and was able to lend real-world advice and insight rather than just being a yes man, which is really what you need... See more

Rated 5 out of 5 stars

Great information from start to finish delivered a fantastic product. Yet to learn how to play the Genos to its full potential as only had it one day but excited non the less. They part exchanged my... See more

Rated 5 out of 5 stars
Verified

Delivered as promised with updates and packs in̈stalled and USB stick. Fast response from Keith on weblink that doesn't exist but constantly referred to in the User Manual. The product is all as expec... See more

Rated 4 out of 5 stars
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Great, excellent staff with great communication. The only reason I didn't give the full 5 stars is that on the site I didn't state that the mixerI bought was not available until after 2 weeks. But ove... See more

Rated 5 out of 5 stars
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Not only a great price for the amp I have wanted for so long but very quick delievery. However the greatest aspect for me was a genuine discussion about the amp, the speaker configurations ( celestio... See more

Rated 5 out of 5 stars

Just bought a Korg Nautilus 73 and staff couldn't have been more helpful, I got a quick response to my enquiry and got my keyboard updated with the latest software before being sent and the best deal.... See more

Rated 5 out of 5 stars
Verified

I've been dealing with Hamilton's since around 1991 And wouldn't go anywhere else for my keyboard and even the Yamaha speakers I've bought from them and recommended to my friends to shop here as we... See more

Rated 5 out of 5 stars

I will definitely be a return customer with A&C Hamilton. They offered as much information as I wanted before making my purchase. Then when I did make the purchase of my new keyboard it arrived by lun... See more

Rated 5 out of 5 stars
Verified

Tried a few music shops for a deal but liked the attitude and honesty of Justin. Having previously bought from him I knew his support would be there when I needed it. Which off course you need when bu... See more

Rated 5 out of 5 stars
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Very helpful and knowledgeable. Loved that you didn't feel under pressure. I ended up trading in my PRS SE for an Ibanez RGT1221 and I couldn't be happier. Looking forward to my next visit when nex... See more

Rated 5 out of 5 stars
Verified

The website looks like it's from the last century, but don't let that fool you. These guys are good. The communications were very good when contacting htem, but more than anything, the product was e... See more

Rated 5 out of 5 stars
Verified

Been looking for a Nord Electro for a while but needed to P/ex another keyboard Hamiltons gave me a sensible allowance for this and also arranged collection of the other keyboard - no hassle and che... See more

Rated 5 out of 5 stars

This is an excellent music shop. I was able to trade in my Yamaha PSR S770 in a very fair part exchange for a new Yamaha PSR SX920. I was given great help and advice from Justin who spent a long time... See more

Rated 5 out of 5 stars
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Bought 2 Yamaha speakers from A&C Hamilton store and I could not recommend them more. The whole place is a musician's happy place where you are give the best advice from like minded people who really... See more

Rated 5 out of 5 stars

I don’t often do this, but, in this case. I feel I have to. The whole experience with this Company was excellent. Everything was seamless from ordering, the delivery and pick up of the keyboards on... See more

Rated 5 out of 5 stars
Verified

Although Im based in the north of Scotland I could not have had a better service from all at A&C Hamilton. My purchase of my Yamaha sx920 and trade in of my 975 was perfect in every way. A fair price... See more

Rated 5 out of 5 stars
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Attention to detail in explanation of pros and cons, extras given as free and YouTube tutor videos. All round good service. Have used this business on and off for many years.

Rated 5 out of 5 stars
Verified

Brilliant advice from a very experienced team , no pressure to purchase , these guys are brilliant and know the products inside out , a fantastic deal was made and 2 days later it arrived . many thank... See more

Rated 5 out of 5 stars
Verified

Had such a good experience buying from A&C Hamilton, the customer service is second to none. Very impressed with my new keyboard and delivery was very quick. The after sales communication is excep... See more

Rated 5 out of 5 stars
Verified

If I could give 1,000 stars, I absolutely would! A huge thank you to A&C Hamilton for their outstanding service in helping me purchase my dream keyboard—the Yamaha Genos 2, which arrived at... See more

Rated 5 out of 5 stars
Verified

Personal attention and advice from Justin regarding my purchase of a secondhand Genos keyboard. My previous visit to buy a PSR SX900 was a similarly pleasant event, made all the more useful by Alan wh... See more

Rated 5 out of 5 stars
Verified

Very prompt and efficient service. In my contact with their staff they were very helpful and gave good advice. Their instruction videos were also very helpful in setting up my keyboard.

Rated 5 out of 5 stars
Verified

Justin, the salesperson, was extremely helpful. The price of the keyboard along with all the extras was better than anything I had seen from other companies. Very happy with both product and service... See more

Rated 5 out of 5 stars
Verified

Great buying experience, brought the Genos 1 second hand and it came looking like a brand new one very happy with my purchase. Very helpful on the phone and would recommend to anyone.

Rated 5 out of 5 stars
Verified

I had a fantastic experience at this musical shop! The staff were incredibly knowledgeable, friendly, and patient — they took the time to help me find exactly what I needed. The selection of instrume... See more

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Rated 5 out of 5 stars
Verified

I am very happy with my keyboard and it looks brand new sounds brilliant just want to say thank you the members of staff were amazing on the phone and the keyboard came on time so I am really pleased... See more

Rated 5 out of 5 stars
Verified

Thank you for getting me out of a very sticky mess due to another dealer, you guys are heroes. Looking forward to buying from you again and would highly recommend you.

Rated 5 out of 5 stars

Ordered on Sunday, the guitar arrived first thing on Tuesday, and was the best price on the Internet and free P&P. Great commication, super professional, they now getting all my business.

Rated 5 out of 5 stars
Verified

Helpful information from the guy who specialises in guitars, I bought a yamaha fg800 from the shop, and it was delivered next day as promised. Great service.

Rated 5 out of 5 stars
Verified

Delivery was very prompt but more importantly the after sales team were extremely helpful when had a query regarding my keyboard.

Rated 5 out of 5 stars
Verified

I emailed asking them to include the "what 3 words" on the packaging to help with delivery and they did. They were friendly and quick to respond. Purchase arrived swiftly. I can't fault them.

Rated 5 out of 5 stars
Verified

The staff are brilliant Justin in particular he gives you all the help you require inorder to make, I recently visited the shop looking for pa5x new Justin advised me that Genos would be better for... See more

Rated 5 out of 5 stars
Verified

Excellent communications, very fast delivery and the keyboard was boxed and new. Together with the additional styles supplied on a thumb drive, the transaction was damn near perfect.

Rated 5 out of 5 stars
Verified

I recently visited A&C Hamilton with a fairly clear idea of the keyboard I wanted to buy. However, after a chat with Keith in the showroom, it quickly became apparent that what I thought I needed... See more

Rated 5 out of 5 stars
Verified

All the staff at A & C Hamilton are knowledgeable, helpful and friendly. I am fortunate enough to live close enough for this to be my local music shop. I have made many purchases over the years and h... See more

Rated 5 out of 5 stars
Verified

I always love buying from A&C Hamilton, the team here are incredibly knowledgeable. I’ve bought a lot of guitar equipment from Callam, who’s always so clued up and helpful, and Matt is brilliant when... See more

Rated 5 out of 5 stars

I recently purchased a Genos 2 and speakers. Justin was very helpful and offered some useful advice plus a fair part exchange price for my old keyboard, all over a web chat ! With competitive prices,... See more

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Company details

  1. Musical Instrument Store

Information provided by various external sources

A & C Hamilton Musical Instruments has been established for 30 years. We bring you all the top brands at the best prices. All our staff are musicians with a huge amount of product and performance knowledge. We're all really friendly and ready to help you find what you need.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars
Verified

Fantastic Service

Very pleased with the service from start to finish. Purchased keyboard and stand from A&C Hamilton very friendly and helpful staff. Highly recommend.

October 10, 2025
Rated 5 out of 5 stars
Verified

After a minor delivery issue the MODX8…

After a minor delivery issue the MODX8 + was received and I put it into operation without problems. It is much better than the MODX6 which it replaced with the "feel" keys as per a normal piano.

The staff at Hamilton were excellent throughout and pretty responsive and courteous. The credit on the part exchange was given immediately and I would have no hesitation in dealing the them again.

October 10, 2025
Rated 4 out of 5 stars
Verified

Good technical support and competitive …

Good technical support and competitive pricing is always given
This is 4th time I have purchased new equipment from the team which has always been a good experience.
Similarly during both the deliveries and equipment trade ins all went well.
Cannot recommend them highly enough
One of the best music shops in UK as I am in NE Scotland and nothing is close to competing with them here.
Will probably continue to use them

October 10, 2025
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Rated 5 out of 5 stars
Verified

First class

Very reliable and a good company, had several purchases from them over the years with no problems, Harold Richardson.

October 10, 2025
Rated 5 out of 5 stars
Verified

Very responsive

Very responsive, new exactly what I needed when I asked, gave great advice as to what would be better for my son

October 10, 2025
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Rated 5 out of 5 stars
Verified

Great service

Ordered online outside of hours, but I messed up the payment. A quick phone call the next day got things sorted and my new keyboard arrived the next day.

September 18, 2025
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Rated 5 out of 5 stars
Verified

The staff are brilliant Justin in…

The staff are brilliant Justin in particular he gives you all the help you require inorder to make, I recently visited the shop looking for pa5x new Justin advised me that Genos would be better for me but stubon me disregarded his advice and bought the pa5x regrettably I might say ,3 months later love had to go back to shop and change it for Genos if Justin gives me anymore advice I,ll take it next time, I personally won't go anywhere else for my keyboards the don't force anything on you when your trying to make a choice,so all I can say is if you want any kind of instrument this is the place to visit your always made welcome thankyou Justin

September 27, 2025
Rated 5 out of 5 stars
Verified

I have had a very good experience the…

I have had a very good experience the team at A&C Hamilton were brilliant and very helpful and can’t fault them in any way.Justine was dealing me and helped me through the process of getting my instrument so a big thumbs up from me and 5 stars . Yes I would definitely recommend them and deal with them again. Thanks again guys

September 27, 2025
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Rated 5 out of 5 stars
Verified

PSRSX-920

Travelled from Leeds, made very welcome on arrival. Matthew gave me a good explanation of the keyboard PSRSX-920 and what it can deliver along with letting me sample it. Quick and easy purchase and delivery was second to none. After sales service from the team is also excellent.

August 22, 2025

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