Access Card Reviews 494

Really useful card for non-visible disabilities. A few hoops to jump through, but that is expected really, communication was polite and patient as I have a brain injury . Thank you

In my experience, I applied for a few different 'icons ' due to my hidden disabilities. Not all the icons were awarded but I did get my access card for the icons that were awarded. The application wa... See more

Just renewed my access card, have been accepted, with most needs given, apart from the level access, this I needed as I can only manage 3-4 steps or stairs, with my mobility and stability problems, my... See more

I sent all my required paperwork by easily but for some reason this did not reach the required destination. I was sent an email saying i needed proof i could not walk unaided or needed proof of +1.... See more

Applying is easy and there are relatively few questions, considering other application forms I've filled in. They had an additional question, which was soon answered. It took a total of four days to... See more

Applying for access card for my sister in law. I had not heard of the scheme until I was about to book tickets and curiosity made me check out the essential companion link. Clear and easy to compl... See more

Life-Changing Support During a Difficult Time Received my card in just a couple of days. Having a disabled access card due to bladder cancer diagnosis has been an immense help during a very cha... See more

Applied Saturday afternoon. Got a response by Sunday morning. Completed the final form then the approval came through on Monday morning before 10am. Easy process. Quick responses. Awaiting card to com... See more

The Nimbus Disability Team were able to help sort out an issue with my application form and also ensure I received the correct information via email. I recommend them to all my friends and family and... See more

I sent in lots of information to get my card but felt it was never enough. I explained I suffer from anxiety but this was ignored and I felt a few hoops had to be jumped in order to get my card.

So quick & easy. I had to arrange a phone call due to being unable to fill in forms online. It was booked for 3 days time however a family member came the same day & filled in the forms online before... See more

The access card is a brilliant support for us visiting busy places with our young daughter. It doesn’t provide us with a carer ticket as it’s not needed but does assist us with queuing! We’ve not had... See more

I know my experience isn't everyone's but I had zero problem getting my application through with my needs and evidence. I'm not sure whether people are sending the wrong evidence in or something but I... See more

Amazing applied realised wouldn't get code on time so emailed the emergency email address where they completed my card within the hour super impressed and happy I can now go with the rest of my family... See more

Access card has opened so many doors for us as a family. We didn’t realise how many places Access Card would be accepted to help with the challenges of hidden disabilities (queuing, +1 carers, easy a... See more

I have this invaluable card for my 2 daughters. Easy sign up process, you just need to provide evidence from consultants/doctors. So much easier to present this card than have to worry about explainin... See more

I applied for my son (23) earlier this year. I sent over evidence and wrote about life experiences that I felt would support granting the card. We had an email later the same day saying he would... See more

I only learned about this card when trying to access theatre seats with accessible seating. When I contacted them they were brilliant, advising me what benefits the card provided etc We went through... See more

Great service from Nimbus UK! Even when I apply late, they get everything sorted in just a day or two — much quicker than the expected five working days. Brilliant team, super fast, and reliable

This has been such an easy process to complete. A fantastic idea too giving that little bit of extra support. The team have been very clear in what to do and making the application straightforward and... See more

Good afternoon On filling in my application was quick and easy I’ve received an email with access number but no card or information of how I use it on booking events I have emailed but no resp... See more

I am very satisfied with service and product. I hadn't fully understood an aspect of the application so had reached out via email. It took a day or two for reply but my application was well ahead of t... See more

Applied for nimbus access card got plus 1 queing and tiolet needs . The card was only 15 pounds for 3 years. Bought theatre ticket got a reduced priced ticket and a free companion ticket. One vis... See more

I applied for the access card on behalf on my 8 year old daughter. She was eligible for the “no standing and no queuing” with the original documents given. We wanted the +1 as she has extracurricula... See more

I can understand venues sub-contracting disability access out to a separate body - it saves them money, saves them hassle and helps them to comply with law. This Access Card system is a good thing,... See more

I have put off applying for the Access Card in the past as the application form seemed a bit daunting, but in the end it didn’t take long to complete, and it was easy to upload my son’s DLA letter and... See more

The actual application and idea behind it is brilliant. However some of the facilities I have encountered since acquiring the card do not seem very receptive of it. More inclined for profit than c... See more

I had seen this advertised through theme parks and then I found out our friends had one for her young boy, I actually applied a little late then I realised I had to and when contacted they went above... See more

The team at Access card have not only be superb in advising and help resolve sudden health requirements but also all out amazing at providing answers to questions and guidance. Couldn’t recommend them... See more

Very quick and thorough in their vetting of requests for the card. As I needed mine very quickly for a specific event, the team went out of their way to help me. I now feel safer when I'm out at con... See more

Very grateful that this exists and to the staff who all have kind and explained each step along the way. Even when there was a question about the need for one of my requests, they presented options an... See more

I found out about Access Card when I was booking tickets over the phone for a show. The company were brilliant. They advised me the information I needed to supply for my husband and were very quick at... See more

The application was straightforward. I got an automated email straight away. I received an email within a few hours. Very prompt response with their decision.

Just to much having to send constant paperwork as if you asked properly for veering in the first place it is a lot easier we are all not great with tech

Emails replied to within a few hours Help resolve problems with sending documents So helpfull

What a lovely helpful bunch of people. I probably complicated everything. Can't recommend them enough.

Excellent took only around 4 days to get sorted answer emails very quickly

Extremely helpful staff and so quick at processing my DAP cannot thank them enough .

Easy to fill out form and upload documents. Completed the form around 8.30pm Tuesday evening and by 10am the following morning, it had been accepted and sent out. This is the most efficient and speed... See more

The purpose of the card and the company are good. However applying is a nightmare. I kept trying to figure out what I needed to submit, being told it was wrong and then not being told what I did need.... See more

Responded extremely quickly, at first it did need a bit more information but when it was given, my access card was dispatched straight away! Amazing customer service! 5⭐️

If you have the documents to prove eligibility, this is a smooth process. There is a variety of options to support and enable everyone to enjoy theatres. Communications were speedy. I applied via web... See more

Responses were prompt and responded to very quickly. Very helpful team with queries , and the service was very personal. Thank you

Can't praise the customer service any higher. They were so helpful and informative. Went through my details step by step. Answered all of my questions and explained where I could use the card. This... See more

Very efficient and responsive service, quick turnaround and thorough with evidence required which is understandable. Am hoping that our little boy will now benefit. We at least won’t be as anxious ta... See more

My friend told me about the Access Card (as she has one) when I was explaining that I don't often go out much as not confident with dealing with my conditions. I found it very clear what I needed to u... See more

applied but stopped ,stupid thing went on & on asking lots questiins then wanted £15 . dismissed it stupid apllication form FOR DISABLED EX MILITARY VETS , dont bother with it. dont mean to be offenci... See more

Extremely helpful and I am grateful that there is something in place to support people who have additional needs- I hope all venues will start to follow suit. Thank you so much for all your support!!

I applied for an Access Card and got a response within a couple of days. The service feels personalised, rather than just a bot processing your application, and I got the impression that they read th... See more

First and foremost, the staff responded quickly and kindly to my questions. The application form online was accessible for screen reader users. And I was impressed by all the different needs the card... See more