I visited the Ableworld store in Wigan this morning after phoning up to enquire about a no rinse shower cap for my sister who had had a hip replacement. The guy who answered the phone, Peter, was rea... See more
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Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
Replied to 97% of negative reviews
Typically replies within 1 week
Quick attention.
Very useful gatchet for a disabled person getting out of a car.
Reply from Ableworld
Ah, Ableworld, or as I now fondly call them, Disableworld. I recently bought a mobility scooter from these so-called “mobility experts” — and within a week, I realised it was about as “suitable” as roller skates for a giraffe. Naturally, I asked to return it. You’d think that a company built on helping people with limited mobility might move a little on customer service. But no. Once that scooter leaves their shop, it might as well be the Ark of the Covenant — untouchable, no matter how wrong it is for you.
Their returns policy seems to be written in invisible ink, only legible when it suits them. Apparently, they believe that “try before you buy” means “buy, cry, and wave goodbye.”
When I explained the issue, I was met with the empathy of a parking warden on commission. The Salesman's tone was less customer care and more careless customer. I half expected them to say, “Well, you’ve used it now” — as if testing a scooter once means I’ve forged an eternal bond with it.
If this is how Ableworld treats customers, I dread to think how they’d handle an actual emergency. You’d probably get told to fill out a form while rolling backwards down a hill.
So, thank you, Ableworld, for teaching me one valuable lesson: next time I need mobility assistance, I’ll crawl — it’ll be faster, cheaper, and with more dignity than dealing with you again.
Reply from Ableworld
Further to my previous response to Ableworld I must correct the price that were charged for the replacement batteries it was £55 not £65 but the original ones only lasted 4 weeks before this extra payment had to be paid this was fitted for Mrs Joan Atherton ch49 8hg which should be on your records, I still stick with the fact buy back terms were not explained and I have now sold it on t another company.
Reply from Ableworld
I visited the Ableworld store in Wigan this morning after phoning up to enquire about a no rinse shower cap for my sister who had had a hip replacement. The guy who answered the phone, Peter, was really friendly and helpful. He greeted me in store and was really knowledgable about all the products available, and more importantly he gave advice on what my sister might need without being pushy. Great service!
Reply from Ableworld
I went to look at folding mobility scooters. Anita at this store was extremely helpful. She was very knowledgeable and a lovely person.
Reply from Ableworld
Initially rang local store regarding whether or not scooter could be used when raining. Was given details of tiller cover which I then ordered on line. Order placed late morning and pleasantly surprised when cover was delivered the next morning
Well done, Service second to none!
Reply from Ableworld
Having visited the store in saltney , Chester , I was greeted by staff members Nick and Charlotte who were most helpful in assisting in my needs for a suitable scooter,
Every aspect was covered to suit me perfectly and I am so grateful for taking the time and care with me
My new scooter is excellent thankyou so much
Reply from Ableworld
My wife and i went to Shrewsbury branch today to look at purchasing a mobility scooter. We were very well looked after by Mark who showed us various scooters and my wife tried some out to see which one suited her needs. We are very happy with our scooter and im sure we will find it invaluable. Thank you again Mark for spending so much time with us to make sure we were happy with our purchase.
Reply from Ableworld
I bought a mobility scooter and a mobility bed. The mattress ( memory foam) on the bed was not level it was leaning to one side I called the shop in week later no joy I found out who supplies the mattress called them week later some one came to take a look a after 2 weeks I called them MIBED and they blamed me. The bed I sent photos to ableworld saying that the hing bracket has fell off no joy with the shop so contacted ABLEWORLD HQ I got fobbed off they wanted and kept going on about charging me £70 if they send out a engineer so I declined it is still under warranty NOT VERY HAPPY WITH ABLEWORLD AT ALL I will NOT be going there again FULL stop
Reply from Ableworld
I wanted a recliner chair. We were servedbySharna, who was so helpful and knowledgeable without pressure.
Reply from Ableworld
Was wanting a folding scooter for my husband so he could get a bit more went to ableworld wigan Peter & julie where fantastic in helping me get the right one which would meet his needs I carnt thank enough for their help
Reply from Ableworld
Bridget And Stuart at the Gloucester were great . Looked after me wonderfully, but the star of the day was Ian the Fitter/Mechanic/Technician who despite clearly not being well sorted out my buggy fantastically. A great big thank you to you all
John K
Reply from Ableworld
It was easy to find what I was looking for, and it arrived quickly.
Reply from Ableworld
I'd like to thank peter (Blackpool Branch ),( what a helpful guy ) nothing seemed to be any trouble. From the moment i rang him with the problem to getting it sorted nothing was to much trouble,
Shame the staff is not as helpful where we live in Southampton.
Reply from Ableworld
This was the first time I had to buy a riser chair and the people I spoke to couldn't have been more helpful, informative and reassuring - both in person and over the phone. The two guys who delivered it (Dave and Tom) really took their time to explain the functions of the chair - to my mum - who is suffering from Dementia and has mobility issues. They were so kind and ended up leaving the chair with her there and then- a very smooth transaction indeed. Would highly recommend.
Reply from Ableworld
Peter was a great help when we were looking for a wheelchair for my Mum. He asked what was important to us, he talked us through our options, and he gave us chance to try out different models, including in the boot for size. He was very professional, personable and knowledgeable. This is our second time purchasing from the Wigan store (stair lift last time) and we'll be back in future.
Reply from Ableworld
Ordered by phone, very friendly staff, Sarah was very helpful and arranged for the items to be delivered asap. I purchased two Ziggy adjustable walking sticks in a lovely gunmetal grey with Derby handles and I couldn’t be more pleased. The quality is excellent. Would definitely recommend this shop.
Reply from Ableworld
They are lovely to you when you buy the piece of crap they are selling you, but turn on you the moment you have a problem with it! If you get a problem with your item they will blame you for it and try to worm out of giving you any sort of proper help. They sold me a "pavement scooter," and then said that it constantly broke down because it went over little bumps in the pavement and the drop curbs! A pavement scooter should be able to handle a pavement! The customer service was shocking, I was called a liar. Then they said that as a "gesture of goodwill" they would send me some extra equipment to fix the battery down better, but they haven't even sent that yet. The whole thing caused my stress levels to go through the roof and now I am having a major flare up of my symptoms. If you purchase from these people, don't expect their help if anything goes wrong. The people who work in the shops are lovely though, so if you just needed some wipes or pads you would be fine
Reply from Ableworld
We were looking for a Mobility Scooter for my husband, and required one which would fit into the boot of our car. We went to the Shrewsbury Branch and met Mark who was very understanding and helpful. Listened to what we needed and suggested a couple of models for us to try. We decided on one which was easy to breakdown/ light weight and comfortable. Just the job. So bought put into the boot and off we went. No problem.
Reply from Ableworld
Fantastic customer service we dealt with Mark in shrewsbury. He was very helpful and made my mum feel very at ease all in all 10 / 10 service.
Reply from Ableworld
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