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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness, knowledge, and friendliness of the staff across various locations. Consumers felt at ease and appreciated the patient, no-pressure approach to sales, with staff members taking the time to understand individual needs and provide tailored advice. People also highlight the excellent after-sales service, including speedy responses and clear communication. The positive experiences extend to product selection and delivery. Reviewers found a wide range of high-quality products to choose from, and staff members were commended for their expertise in explaining the features and benefits of each item. Consumers also appreciated the efficient delivery service, with some receiving their orders the very next day.

Based on these reviews

Rated 5 out of 5 stars

I visited the Ableworld store in Wigan this morning after phoning up to enquire about a no rinse shower cap for my sister who had had a hip replacement. The guy who answered the phone, Peter, was rea... See more

Company replied

Rated 5 out of 5 stars
Verified

Initially rang local store regarding whether or not scooter could be used when raining. Was given details of tiller cover which I then ordered on line. Order placed late morning and pleasantly surpri... See more

Company replied

Rated 5 out of 5 stars

Having visited the store in saltney , Chester , I was greeted by staff members Nick and Charlotte who were most helpful in assisting in my needs for a suitable scooter, Every aspect was covered to... See more

Company replied

Rated 5 out of 5 stars

My wife and i went to Shrewsbury branch today to look at purchasing a mobility scooter. We were very well looked after by Mark who showed us various scooters and my wife tried some out to see which on... See more

Company replied

Rated 5 out of 5 stars

Peter was a great help when we were looking for a wheelchair for my Mum. He asked what was important to us, he talked us through our options, and he gave us chance to try out different models, includi... See more

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Rated 5 out of 5 stars

We visited the Stockport store and was greeted by Kay her knowledge and experience shone. Kay spent nearly 3 hours with us finding the best mobility scooter for my husbands needs no pressure into buyi... See more

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Rated 5 out of 5 stars

Bridget And Stuart at the Gloucester were great . Looked after me wonderfully, but the star of the day was Ian the Fitter/Mechanic/Technician who despite clearly not being well sorted out my buggy f... See more

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Rated 5 out of 5 stars

Went with my mum to look at buying a mobility scooter at the Wigan store on Caroline St. My 85y/o mum finds walking becoming more difficult but would distraught if she could not go out and about an... See more

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Rated 5 out of 5 stars

Very good experience in using this shop. My dad is very uncomfortable with walking and Kay really put his mind at ease and helped us work out the best solution without sales tactics. It’s a very perso... See more

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Rated 5 out of 5 stars

I went to look at folding mobility scooters. Anita at this store was extremely helpful. She was very knowledgeable and a lovely person.

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Rated 5 out of 5 stars

This was the first time I had to buy a riser chair and the people I spoke to couldn't have been more helpful, informative and reassuring - both in person and over the phone. The two guys who delivered... See more

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Rated 5 out of 5 stars
Verified

Ordered by phone, very friendly staff, Sarah was very helpful and arranged for the items to be delivered asap. I purchased two Ziggy adjustable walking sticks in a lovely gunmetal grey with Derby ha... See more

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Rated 5 out of 5 stars

We recently purchased two Ziggy adjustable walking sticks with the Derby handles in a stunning gunmetal colour from your online Shrewsbury branch. The engineering and finish is excellent, it is w... See more

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Rated 5 out of 5 stars

We visited the Hanley Store looking for a Mobility Scooter, and Dawn was very very helpful and knowledgeable. I looked at a variety of Scooters, and Dawn really helped as she demonstrated the highs an... See more

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Rated 5 out of 5 stars

We were looking for a Mobility Scooter for my husband, and required one which would fit into the boot of our car. We went to the Shrewsbury Branch and met Mark who was very understanding and helpful.... See more

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Rated 5 out of 5 stars

I had been looking for a particular powerchair and having great difficulty. An advert came up on facebook for Ableworld. I rang the Southampton shop and from the first contact Dene was brilliant. Tha... See more

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Rated 5 out of 5 stars

I'd like to thank peter (Blackpool Branch ),( what a helpful guy ) nothing seemed to be any trouble. From the moment i rang him with the problem to getting it sorted nothing was to much trouble, Sham... See more

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Rated 5 out of 5 stars

What can I say! Service and staff were wonderful. ! Made me feel at ease , as I was reluctant to purchase a mobility scooter ,due to my own vanity! There was no pressure selling ,which was another... See more

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Rated 5 out of 5 stars

We visited Ableworld today in Crewe, after making a mistake ordering a power chair online, which is too heavy and not for us, will be returning it. I have only good things to say about the very person... See more

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Rated 5 out of 5 stars

Needed a wheelchair for my wife who has advanced dementia and mobility problems. We are both 80, I am sole carer and with Parkinson's so lugging a 'normal' wheelchair about is not good, similarly my w... See more

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Rated 5 out of 5 stars

I took my sister to Ableworld in Wigan to purchase a mobility scooter and wheelchair. We were served by Julie who was absolutely fantastic. She explained everything very simply and showed us what... See more

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Rated 5 out of 5 stars

I took my Mum to Ableworld, Leeds Armley branch, to look at fold up mobility scooters, more by accident than design. The salesman, a scotsman called Andy, really made my Mum's day after a couple of b... See more

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Rated 5 out of 5 stars

Stuart at the Gloucester store was fantastic he knew what was our needs were and advised us correctly, polite friendly reassuring and happy. Confidently we purchased products for the father in law.... See more

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Rated 5 out of 5 stars

We purchased my husband's Rascal Apollo Life mobility scooter from your Colchester branch. After a great deal of help and advice, also checking that I could disassemble and asessemble the scooter and... See more

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Rated 5 out of 5 stars

My elderly parents use this store regularly & always comment on the helpfulness of the staff which puts them at ease.My sister & I went with them this week to purchase a wheelchair for our mum.Cathy s... See more

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Rated 5 out of 5 stars

My mother needed to update her wheelchair and when we walked into the shop a lovely man called Peter came over to us and was so helpful. He looked at my mums old chair and said due to its age it was b... See more

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Rated 5 out of 5 stars
Verified

The bag itself looks really nicely robust and roomy. However I had to wait quite a while with a delay as the retailer had to locate the bag from another branch. I wasn’t kept informed of this, and t... See more

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Rated 5 out of 5 stars

My father and I visited Ablworld in StHelens with a view to purchase a mobility scooter. The range of products available was excellent. In fact there as so many scooters to choose from it was slightly... See more

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Rated 5 out of 5 stars

Needed a power chair with attendant control and our first stop was Ableworld St Helens where we have shopped before. Sadly the range for attendant controlled was extremely limited but Chri... See more

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Rated 5 out of 5 stars

Our recent experience was excellent. No hard sell and lovely staff who allowed mum to take her time. We got a lovely riser/recliner which is perfect for what we need. The after service is also amazing... See more

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Rated 5 out of 5 stars

I would recommend Ableworld. Denise in the Newport store was very helpful and knowledgeable when purchasing a mobility rise and recline chair for my mum. The delivery men were excellent, explained eve... See more

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Rated 5 out of 5 stars

Was wanting a folding scooter for my husband so he could get a bit more went to ableworld wigan Peter & julie where fantastic in helping me get the right one which would meet his needs I carnt thank e... See more

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Rated 5 out of 5 stars

Took my elderly auntie to Ableworld Wigan for a new walker. Peter and Julie were absolutely fantastic with her, no hard sell just interested in what would be best for her. She came away having enjoyed... See more

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Rated 5 out of 5 stars

Andrea in the Burton store. Andrea couldn't have been more helpful. She helped with the selection of the right chair, was careful to make sure it fit properly, and that it met all requirements. She... See more

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Rated 5 out of 5 stars

Abdul was very helpful and explained everything to both myself and husband. I never actually went in to buy today but after talking to Abdul decided to buy a mobility scooter there and then. He was ve... See more

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Rated 5 out of 5 stars

Visited the Wigan store with my mother in law to purchase a mobility scooter on Thursday the 24th of July and was dealt with by Peter. I found his professionalism and knowledge of the products sold by... See more

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Rated 5 out of 5 stars

We just visited your Newark store and purchased my first mobility scooter. I was dealt with by a young lady by the name of Sharna. It is not often these days that you get the level of customer serv... See more

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Rated 5 out of 5 stars

Dawn was amazing at your stoke on trent branch nothing was too much trouble and she got my dad sorted with a boot scooter after a bad experience with buying a used one. 10/10 for dawn thanks so much x... See more

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Rated 5 out of 5 stars

I spoke to Nick on the phone and was given lots of advice. I dropped in to look at wheelchairs and 4 wheel walkers and was greeted by Nick who was very friendly and helpful. When my husband came out... See more

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Rated 5 out of 5 stars

I visited the Ableworld store in Wigan this morning, having done some online research into walkers, as I suffer from arthritis. Recovery from left hip replacement surgery has proved difficult,... See more

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Rated 3 out of 5 stars

Ableworld stores do not stock batteries for Jolly Sport scooters which means they have to be ordered. They stock batteries for all the other scooters so why not Jolly Sport. This causes an inc... See more

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Rated 5 out of 5 stars

I wanted a recliner chair. We were servedbySharna, who was so helpful and knowledgeable without pressure.

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Rated 5 out of 5 stars

Jenna Blackburn the assistant was absolutely fantastic with my dad and extremely helpful. She explained everything and had a lovely friendly manner! Diolch from Gwyn.

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Rated 5 out of 5 stars

Peter and Adam gave me such service, friendly , with great patience and product knowledge it enabled me to buy my motorised scooter which I am very pleased with!

Company replied

Rated 5 out of 5 stars

Fantastic customer service we dealt with Mark in shrewsbury. He was very helpful and made my mum feel very at ease all in all 10 / 10 service.

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Rated 5 out of 5 stars

Wigan store- Peter and Julie. Excellent service as soon as we entered the store. Nothing was too much trouble. Very knowledgeable staff. Will definitely shop there again. Joanne

Company replied

Rated 5 out of 5 stars
Verified

First used this company back in May when I visited the Ableworld shop in the Orthopaedic hospital near Oswestry as I needed some advice regarding suitable walking sticks for me as I had been recommend... See more

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Rated 5 out of 5 stars

great service! Bridget and Stuart were so helpful with my Dad. Very knowledgeable. He went in depressed and came out with a smile. And a new walker which doesn't hurt his hands. Thanks guys.

Company replied

Rated 5 out of 5 stars

Ableworld Newark. Pete was very friendly and knowledgeable. Deciding to take the next step in mobility help was challenging for my wife but it was a painless experience.

Company replied

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Company details

  1. Mobility Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Wheelchair Store

About Ableworld

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Quick attention.

Quick attention.
Very useful gatchet for a disabled person getting out of a car.

October 10, 2025
Ableworld logo

Reply from Ableworld

Hi Anne,
Thanks so much for your feedback! We’re really glad to hear the gadget has been helpful and that you received quick attention. It’s great to know it’s making getting in and out of the car a bit easier. We really appreciate you taking the time to share your experience!

Rated 1 out of 5 stars

If I Could Give Zero Stars, I’d Need a Faster Scooter to Escape This Place

Ah, Ableworld, or as I now fondly call them, Disableworld. I recently bought a mobility scooter from these so-called “mobility experts” — and within a week, I realised it was about as “suitable” as roller skates for a giraffe. Naturally, I asked to return it. You’d think that a company built on helping people with limited mobility might move a little on customer service. But no. Once that scooter leaves their shop, it might as well be the Ark of the Covenant — untouchable, no matter how wrong it is for you.

Their returns policy seems to be written in invisible ink, only legible when it suits them. Apparently, they believe that “try before you buy” means “buy, cry, and wave goodbye.”

When I explained the issue, I was met with the empathy of a parking warden on commission. The Salesman's tone was less customer care and more careless customer. I half expected them to say, “Well, you’ve used it now” — as if testing a scooter once means I’ve forged an eternal bond with it.

If this is how Ableworld treats customers, I dread to think how they’d handle an actual emergency. You’d probably get told to fill out a form while rolling backwards down a hill.

So, thank you, Ableworld, for teaching me one valuable lesson: next time I need mobility assistance, I’ll crawl — it’ll be faster, cheaper, and with more dignity than dealing with you again.

October 9, 2025
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Derek,
Thank you for taking the time to share your experience. We’re very sorry to hear that your scooter didn’t meet your needs and that our service fell short of your expectations. Our aim is always to help customers find the right mobility solution, and it’s clear in this instance that we didn’t get it right.

We appreciate your feedback regarding both the product and our communication, as this helps us review our processes and ensure we’re providing clearer guidance and support for future customers. If you’d like, we’d be happy to discuss your experience further and see if there’s any way we can assist or provide additional support. You can reach us directly at support@ableworld.co.uk

Rated 1 out of 5 stars

Further to my previous response to…

Further to my previous response to Ableworld I must correct the price that were charged for the replacement batteries it was £55 not £65 but the original ones only lasted 4 weeks before this extra payment had to be paid this was fitted for Mrs Joan Atherton ch49 8hg which should be on your records, I still stick with the fact buy back terms were not explained and I have now sold it on t another company.

July 9, 2025
Unprompted review
Ableworld logo

Reply from Ableworld

Hi John,
Thank you for getting back in touch and for clarifying the details about the battery replacement. We’re really sorry to hear the original batteries didn’t last as expected and that the buy-back terms weren’t made clear.

We appreciate you bringing this to our attention — that was an oversight on our part, and we apologise for any inconvenience caused. If you’d like to give our Customer Service Team a call on 01270 613671, we’d be happy to arrange a refund for the batteries.

Rated 5 out of 5 stars

Excellent friendly service.

I visited the Ableworld store in Wigan this morning after phoning up to enquire about a no rinse shower cap for my sister who had had a hip replacement. The guy who answered the phone, Peter, was really friendly and helpful. He greeted me in store and was really knowledgable about all the products available, and more importantly he gave advice on what my sister might need without being pushy. Great service!

October 14, 2025
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Sue,

Thank you so much for sharing your lovely feedback! We're delighted to hear that Peter was able to assist you both over the phone and in store, and that you found his advice helpful. We’re proud to have such caring and knowledgeable team members who go the extra mile for our customers. We really appreciate you taking the time to leave a review and wish your sister a speedy recovery!

Take care,
Ableworld

Rated 5 out of 5 stars

mobility scooter

I went to look at folding mobility scooters. Anita at this store was extremely helpful. She was very knowledgeable and a lovely person.

October 13, 2025
Unprompted review
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Reply from Ableworld

Hi Ruth,

Thank you so much for your kind review! We’re delighted to hear that Anita was able to assist you and make your visit such a positive experience. We’ll be sure to pass along your lovely feedback to her. We really appreciate you taking the time to share your experience and hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars
Verified

Excellent service …

Initially rang local store regarding whether or not scooter could be used when raining. Was given details of tiller cover which I then ordered on line. Order placed late morning and pleasantly surprised when cover was delivered the next morning
Well done, Service second to none!

October 1, 2025
Ableworld logo

Reply from Ableworld

Hi Jean,

Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to help with your enquiry and that your tiller cover arrived so quickly. It’s great to know you were pleased with both the service and the delivery speed — we really appreciate your kind words.

Thank you for choosing us, and we hope the cover helps you enjoy your scooter whatever the weather!

Take care,
Ableworld

Rated 5 out of 5 stars

Having visited the store in saltney

Having visited the store in saltney , Chester , I was greeted by staff members Nick and Charlotte who were most helpful in assisting in my needs for a suitable scooter,
Every aspect was covered to suit me perfectly and I am so grateful for taking the time and care with me
My new scooter is excellent thankyou so much

August 18, 2025
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Peter,

Thank you for your lovely review! We’re so pleased to hear that Nick and Charlotte at our Chester store provided such helpful and attentive service while finding the perfect scooter for you. It’s wonderful to know you’re happy with your new scooter — we hope it brings you great comfort and independence. We’ll be sure to pass on your kind words to the team!

Thank you again for choosing us!

Take care,
Ableworld

Rated 5 out of 5 stars

My wife and i went to Shrewsbury branch…

My wife and i went to Shrewsbury branch today to look at purchasing a mobility scooter. We were very well looked after by Mark who showed us various scooters and my wife tried some out to see which one suited her needs. We are very happy with our scooter and im sure we will find it invaluable. Thank you again Mark for spending so much time with us to make sure we were happy with our purchase.

October 9, 2025
Unprompted review
Ableworld logo

Reply from Ableworld

Hi John,

Thank you so much for taking the time to share your experience! We’re delighted to hear that Mark at our Shrewsbury branch provided such attentive and helpful service while assisting you in choosing the right mobility scooter. It’s wonderful to know you’re happy with your purchase, and we’re sure it will make a real difference for you. We’ll make sure Mark sees your kind words — he’ll really appreciate them.

Enjoy your new scooter, and thank you again for choosing us!

Take care,
Ableworld

Rated 1 out of 5 stars

I bought a mobility scooter and a…

I bought a mobility scooter and a mobility bed. The mattress ( memory foam) on the bed was not level it was leaning to one side I called the shop in week later no joy I found out who supplies the mattress called them week later some one came to take a look a after 2 weeks I called them MIBED and they blamed me. The bed I sent photos to ableworld saying that the hing bracket has fell off no joy with the shop so contacted ABLEWORLD HQ I got fobbed off they wanted and kept going on about charging me £70 if they send out a engineer so I declined it is still under warranty NOT VERY HAPPY WITH ABLEWORLD AT ALL I will NOT be going there again FULL stop

October 2, 2025
Unprompted review
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Reply from Ableworld

Hi Glen,

Thank you for submitting your review. Naturally we are disappointed that you felt the need to leave a post of this nature, and sorry that you feel that you have been left disappointed.

Due to the inherent nature of memory foam mattresses, they are designed to hold the impression of the body when weight is applied to help support the body. This is not a fault of the product and as such no blame was made, the manufacturer simply advised you how the mattress works on their visit so you can prevent this in the future.

We understand that our engineering department did inform you that we would be happy to send an engineer out for the hinge bracket repair and it was discussed that a callout charge would only be applicable if the repair was not found to be a warranty issue. We also understand that after this discussion took place, you decided to look to repair the issue yourself. Ableworld provide a full warranty with our products but we do like to be open and honest with our customer, just incase a repair is found not to be a warranty issue, so our customers are prepared if this is the case.

Please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions.

All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.


Take care,
Ableworld

Rated 5 out of 5 stars

I wanted a recliner chair

I wanted a recliner chair. We were servedbySharna, who was so helpful and knowledgeable without pressure.

October 7, 2025
Unprompted review
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Reply from Ableworld

Hi Mollie,

Thank you so much for your kind review! We’re delighted to hear that Sharna provided such helpful and knowledgeable service while helping you choose your recliner chair. We’ll be sure to share your lovely feedback with her — she’ll be thrilled to know she made your experience a positive one. Enjoy your new chair, and we hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

Mobility scooter

Was wanting a folding scooter for my husband so he could get a bit more went to ableworld wigan Peter & julie where fantastic in helping me get the right one which would meet his needs I carnt thank enough for their help

October 2, 2025
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Brian,

Thank you so much for your wonderful feedback! We’re delighted to hear that Peter and Julie at our Wigan branch were able to help you find the perfect folding scooter for your husband. It’s great to know their support made the process easier and stress-free for you.

We’ll be sure to pass on your kind words to them — they’ll be thrilled!

Take care,
Ableworld

Rated 5 out of 5 stars

Bridget And Stuart at the Gloucester…

Bridget And Stuart at the Gloucester were great . Looked after me wonderfully, but the star of the day was Ian the Fitter/Mechanic/Technician who despite clearly not being well sorted out my buggy fantastically. A great big thank you to you all

John K

October 1, 2025
Unprompted review
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Reply from Ableworld

Hi John,

Thank you so much for sharing your experience! We’re thrilled to hear that Bridget and Stuart at our Gloucester branch looked after you so well. We’ll be sure to pass on your special praise to Ian — it sounds like he went above and beyond, even while not feeling his best.

Your kind words mean a lot to the team, and we’re delighted we could make your visit a positive one.

Take care,
Abeworld

Rated 5 out of 5 stars
Verified

Pleasant experience

It was easy to find what I was looking for, and it arrived quickly.

September 22, 2025
Ableworld logo

Reply from Ableworld

Hi John,

Thank you for your great feedback! We’re glad to hear you found what you were looking for easily and that your order arrived quickly. Your kind words mean a lot to us :)

Take care,
Ableworld

Rated 5 out of 5 stars

I'd like to thank peter (Blackpool…

I'd like to thank peter (Blackpool Branch ),( what a helpful guy ) nothing seemed to be any trouble. From the moment i rang him with the problem to getting it sorted nothing was to much trouble,
Shame the staff is not as helpful where we live in Southampton.

September 29, 2025
Unprompted review
Ableworld logo

Reply from Ableworld

Hello,

Thank you so much for your kind words! We’re delighted to hear that Peter at our Blackpool branch was so helpful and went the extra mile to get your issue sorted quickly. He’ll be thrilled to know his efforts made such a positive difference.

We’re sorry to hear your experience hasn’t been the same in Southampton. We’ll make sure your feedback is passed along so we can improve.

Thanks again for taking the time to share your experience, and we hope to welcome you again soon.

Take care,
Ableworld

Rated 5 out of 5 stars

Kind and informative throughout the whole process

This was the first time I had to buy a riser chair and the people I spoke to couldn't have been more helpful, informative and reassuring - both in person and over the phone. The two guys who delivered it (Dave and Tom) really took their time to explain the functions of the chair - to my mum - who is suffering from Dementia and has mobility issues. They were so kind and ended up leaving the chair with her there and then- a very smooth transaction indeed. Would highly recommend.

September 11, 2025
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Angela,

Thank you so much for your kind words and for sharing your experience with us. We’re delighted to hear that our team was able to support you and your mum, both in store and during delivery. Dave and Tom will be so pleased to know their care and patience made a difference.

We truly appreciate your recommendation and are glad our Riser Recliner is already helping your mum feel more comfortable. If you ever need further support, please don’t hesitate to get in touch — we’re always here to help. 💙

Take care,
Ableworld

Rated 5 out of 5 stars

Great customer service

Peter was a great help when we were looking for a wheelchair for my Mum. He asked what was important to us, he talked us through our options, and he gave us chance to try out different models, including in the boot for size. He was very professional, personable and knowledgeable. This is our second time purchasing from the Wigan store (stair lift last time) and we'll be back in future.

September 24, 2025
Unprompted review
Ableworld logo

Reply from Ableworld

Hello,

Thank you for sharing your lovely feedback. We’re so pleased to hear that Peter was able to guide you through the options and make sure you found the right wheelchair for your mum. It’s wonderful to know his knowledge and care made the experience easier for you.

We’re also delighted that you chose to return to our Wigan store for a second time — your continued trust means a lot to us. We look forward to welcoming you back again in the future.

Take care,
Ableworld

Rated 5 out of 5 stars
Verified

Good quality items at reasonable prices

Ordered by phone, very friendly staff, Sarah was very helpful and arranged for the items to be delivered asap. I purchased two Ziggy adjustable walking sticks in a lovely gunmetal grey with Derby handles and I couldn’t be more pleased. The quality is excellent. Would definitely recommend this shop.

September 9, 2025
Ableworld logo

Reply from Ableworld

Hello,

Thank you for your kind review. We’re delighted to hear that Sarah was able to assist you over the phone and arrange a quick delivery. The Ziggy adjustable walking sticks are a great choice, and we’re so pleased you’re happy with both the look and quality.

Your recommendation means a lot to us, and we hope the sticks serve you well for a long time to come. 💙

Take care,
Ableworld

Rated 1 out of 5 stars

Avoid if you are buying electrical items.

They are lovely to you when you buy the piece of crap they are selling you, but turn on you the moment you have a problem with it! If you get a problem with your item they will blame you for it and try to worm out of giving you any sort of proper help. They sold me a "pavement scooter," and then said that it constantly broke down because it went over little bumps in the pavement and the drop curbs! A pavement scooter should be able to handle a pavement! The customer service was shocking, I was called a liar. Then they said that as a "gesture of goodwill" they would send me some extra equipment to fix the battery down better, but they haven't even sent that yet. The whole thing caused my stress levels to go through the roof and now I am having a major flare up of my symptoms. If you purchase from these people, don't expect their help if anything goes wrong. The people who work in the shops are lovely though, so if you just needed some wipes or pads you would be fine

September 24, 2025
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Holly,

Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulties you've experienced with your scooter and the distress it has caused you. This is certainly not the experience we want any of our customers to have.

We want to clarify that it is never our intention to make any customer feel blamed or unsupported. If you were made to feel that way, we sincerely apologise. That is not reflective of the standards we aim to uphold.

Regarding the "gesture of goodwill" equipment that was promised to you, these have been placed in the post for you and will be arriving shortly.

All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.

Take care,
Ableworld

Rated 5 out of 5 stars

Mobility Lightweight Scooter. e were looking for a Mobility Scooter…

We were looking for a Mobility Scooter for my husband, and required one which would fit into the boot of our car. We went to the Shrewsbury Branch and met Mark who was very understanding and helpful. Listened to what we needed and suggested a couple of models for us to try. We decided on one which was easy to breakdown/ light weight and comfortable. Just the job. So bought put into the boot and off we went. No problem.

September 22, 2025
Unprompted review
Ableworld logo

Reply from Ableworld

Hello,

Thank you for sharing your experience with our Shrewsbury branch. We’re so pleased to hear that Mark was able to understand your needs and guide you to the right mobility scooter. It’s great that you found one that’s both comfortable and easy to transport — just what you were looking for!

We really appreciate your kind feedback and wish you many smooth and enjoyable journeys with your new scooter. 💙

Take care,
Ableworld

Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service we dealt with Mark in shrewsbury. He was very helpful and made my mum feel very at ease all in all 10 / 10 service.

September 23, 2025
Unprompted review
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Reply from Ableworld

Hi Johnny,

Thank you so much for your kind words! We're thrilled to hear that Mark in Shrewsbury provided such fantastic service and made your mum feel at ease — that's exactly the experience we aim for. We'll be sure to pass on your lovely feedback to him :)

Take care,
Ableworld

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