I bought a mobility scooter and a…
I bought a mobility scooter and a mobility bed. The mattress ( memory foam) on the bed was not level it was leaning to one side I called the shop in week later no joy I found out who supplies the mattress called them week later some one came to take a look a after 2 weeks I called them MIBED and they blamed me. The bed I sent photos to ableworld saying that the hing bracket has fell off no joy with the shop so contacted ABLEWORLD HQ I got fobbed off they wanted and kept going on about charging me £70 if they send out a engineer so I declined it is still under warranty NOT VERY HAPPY WITH ABLEWORLD AT ALL I will NOT be going there again FULL stop
Reply from Ableworld
Hi Glen,
Thank you for submitting your review. Naturally we are disappointed that you felt the need to leave a post of this nature, and sorry that you feel that you have been left disappointed.
Due to the inherent nature of memory foam mattresses, they are designed to hold the impression of the body when weight is applied to help support the body. This is not a fault of the product and as such no blame was made, the manufacturer simply advised you how the mattress works on their visit so you can prevent this in the future.
We understand that our engineering department did inform you that we would be happy to send an engineer out for the hinge bracket repair and it was discussed that a callout charge would only be applicable if the repair was not found to be a warranty issue. We also understand that after this discussion took place, you decided to look to repair the issue yourself. Ableworld provide a full warranty with our products but we do like to be open and honest with our customer, just incase a repair is found not to be a warranty issue, so our customers are prepared if this is the case.
Please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld