123-reg Reviews 438

Sarcastic and rude helper, since they moved to 123reg, its doubled in price and the help is awful, waiting times for help are unacceptable. Withghb the help being what I already know, in a deliberate... See more

Cannot access webmail, message to try again in 10 minutes. All day no access. Check my account, told I have no products. Try the help they get me to change password, and then they tell me they cannot... See more

Locked out of our account, I assume since the TSO migration. Login says email or password incorrect, password reminder says no account found, try to create an account, says the account already exists.... See more

Just tried contacting 123-reg customer support via the live chat. After waiting more than 40 mins I gave up. Their service has become very poor since they removed ticket option. The live chat and phon... See more

If you require any assistance from 123reg, forget it. Not only are the wait times far to long, once you do get through there is very little help regarding problems. I'm currently in the middle of migr... See more

Late last year and early this year 123-reg migrated to a new system. After billing twice for two domains that were important to us they successfully lost both and they were re-registered and put up fo... See more

my old email inbox got deleted, i messaged them about it to try and recover it, they didn't and now more than 15 days has elapsed they've said it cant be retrieved. I begged them to do it becau... See more

Useless! Even Basic Things are not working. Not able to Open File Manager in C-panel, Not able to open FTP using filezilla or any another client, Wordpress customise is not working due to memory li... See more

Company took over our domain name from tsohost and deleted al our MX records in the process, effectively logging us our from our account as we are now unable to receive the verification email. Our bus... See more

123 Reg was a good company but has turned it into a completely unhelpful, unstable service! They are constantly going down often with no information posted on their status website, leaving ever... See more

These guys need to be reported to Ofcom for this level of service, which should be able to review their license to operate in the UK. This level of service is criminal, and the customer service agents... See more

Service was always spotty. Final straw was them randomly changing my billing frequency and it shooting up considerably without any notification or permission. I opened a complaint on the 29th May via... See more

Awful customer service: I cannot get into my account & need some help but cannot contact 123 Reg. They have a high cost 0345 phone number they do not answer, idiots on X that do not help at all & the... See more

I stopped receiving any emails to my address hosted at 123-reg for no reason. Webmail did not seem to exist and when viewed on the control panel it was clear it was gone.... some mails still exist... See more

I would rate it below 1 but not possible. I was forced to move over to 123-reg after tsohost stopped trading. Never faced issues with basics like email. Used webmail, browser email, outlook clie... See more

The same has happened to me today. My domain name was supposed to be migrated and suddenly my company has zero email and in and out and i cannot get into the account because they will only e... See more

Awful awful awful! I was with TSOHOST and with them I had zero issues with hosting and emails. Now that 123reg have taken over I have no emails anymore and their Account recovery people are useless, a... See more

Stopped forwarding emails without notice, so missed a lot of key communications, currently a 51 minute wait time for support. Have to pay additional money for a service which used to be included as... See more

Exactly the same as others reporting - no emails in or out for over a week with no explanation, seriously affecting my business. I cannot use the 2-step authentication process as the email for the c... See more

Terrible company. I implore you DO NOT USE 123-Reg They will destroy your business reputation overnight. Took our site down because of an apparent failure to process payment. Then offered it for sale... See more

BEWARE OF 123 REG! they have been charging us for over a year for multiple services we tried to cancel over a year ago. They have a clever customer (un)support system that means you have to constant... See more

I just though i would check back in after my 1 star review i left previously and my word there are now lots of 1 star reviews confirming i am not the only one!! Amazon Web services are a good shout i... See more

This is a real 123 reg customer review unlike all the fake ones on here. I have been using 123 reg on and off for a couple of years - for hosting initially but now only for domain registering a... See more

This Company are extremely unhelpful and make life so difficult. Their advisors do not return calls as promised They have made every step very difficult and even put the phone down on me when I e... See more

We are having the same problem as everybody else. Domain suspended, reminders sent to wrong email, take 72 hours to respond to any question. Have been without email for 10 days. Customer service are... See more

Appalling & Dysfunctional Tried to cancel my subscription as they set up my account to AUTO RENEW. Most complex process ever trying to close an account, ignored emails and do not respond to DO NOT REN... See more

I have been migrated from TSOhost and it has been a shambles. Locked me out of my account without warning. Won’t unlock because I can’t provide them with a utility bill in the company name - I work f... See more

In the past week, have spoken to their helpline 5 times about my outgoing 123 Reg email accounts not working properly. Every time they suggest a different solution - often involving buying more fr... See more

Useless lately, they have bought out TSO host. I have an account at TSO host and an account at 123-reg using the same email. Now they have bought out TSO host I cannot login to either accounts and hav... See more

I have used 123-reg for years, with no problems. I took a break from web work and in the meantime someone decided it would be a good idea to remove username login and only accept email login. I have... See more

Recently registered another domain and now I've come back to configure, login page is not even appearing. Need to be logged in to use the chat. To add insult to injury the status page is either not re... See more

Really heart broken with the shadey way they deal with reminders and domains that have recently gone out of date. After 1 day I had the anxious experience of paying out£££ for 3 new domains and an... See more

I was with them for 16 years and was never disappointed with the service. However recently been hugely disappointed. One of the helpdesk was helpful but it took me three calls to get someone to help... See more

DISGUSTING. AVOID AT ALL COSTS. I have been locked out of my account and I am unable to provide the documents they are asking for as my business is no longer trading. I dealt with customer service... See more

Felt pressured over phone conversation during which I stated "I don't trust you" and "I feel I have no choice" to "upgrade" to a deluxe hosting package which seems to offer nothing of any significance... See more

Slow email servers and sour grapes when you get your domain transferred. They delete all your emails instead of allowing you to archive them even though it isn't tied to your domain anymore. Also no r... See more

I recently registered a domain with 123 reg. Almost immediately I received daily spam calls from them. When you answer the line goes dead. Finally today there was an actual person on the line. They we... See more

I've been a 123-Reg customer since 2003. No issues for years, domains ticked along, no problem. However, 123-Reg is now an internet relic that should remain firmly in... See more

Absolute disgraceful customer service! We have been locked out of our account for some reason and trying to get this reactivated is a nightmare. Up to 3 working days apparently. In that time we are... See more

The 365 Microsoft Business version provided by 123Reg is dysfunctional and instead of getting tiny support from 123Reg, all I am getting is repeat Copy & paste messages to the tickets raised saying it... See more

Sent me a renewal reminder with a specified price in it. When I called to pay before the deadline set in the reminder, they said that the price had been increased by almost 20% even though they had gi... See more

Less than 1 star. 123-reg asked me to confirm a payment with my bank, my bank, Starling, flagged up that they never ask for confirmation. I’m stuck in the middle….. I’ve been trying to renew a dom... See more

**** ROGUE COMPANY - BEWARE **** Do not give this company your money, they will find any excuse to switch off your website on a friday night and guess whate, support is Mon - Fri !! My website has b... See more

They breach the The Payment Services Regulations 2017 and do not care - claiming that they are not 'UK based' so don't have to comply. They've taken unauthorised payments through a paypal account wh... See more

Locked out of my account - resetting back up email now not recognized - three days sending details of something i all ready own and pay for only to say they have no record of me - waste of time ringi... See more

I received an email telling me about the retirement of ports on email where I have a domain and a couple of mailboxes. I found it unclear but changed the ports to see if my service would co... See more

Unethical company. Dreadful online sales tactics & trying every trick in the sales book to upsell their products. Avoid.

Shockingly bad customer service! Agent literally put the phone down on me after querying what the expected timescales for my simple account reset problem to be rectified were. The next agent couldn'... See more

Support and process is terrible. They turned off the nameservers for accounts migrated from TSO Host without any warning and have not automatically updated our accounts. I have to wait 72hours (week... See more