Grace, the cove assistant was so helpful! She was very knowledgeable, patient and kind. I was a bit frustrated prior to calling but she had such a insightful and peaceful demeanor and maintained that tranquility as she helped my situation with the cameras and app.

I tried this app and it didn’t work for me. I continued to get spam calls and tons of spam emails. I canceled with them in May 2025. In going through my tons of emails today, I found out that they’ve been still billing me $9.99 a month from May through October. Now I have to figure out how to get them to stop billing me! So I guess I’m one of the many people who have had trouble canceling, even though they acknowledge that they canceled. They’re still charging me. I give them one star for effort in ripping people off.

Signing up with Privacy Hawk stopped so many unnecessary phone calls and now emails it has been amazing.  I highly recommend Privacy Hawk!

Great service everything your rep said would be done was done quickly and efficiently. Your installation tech was very courteous and informative of what was going to be done also what he was doing. 

Great staff Joy to work with. Love the Protos Connect and vendor apps. Makes the process so much easier.

In winter months the cameras only work for about 2 hours and then just stop as no battery so no point not a reliable security system

WHEN YOU GET TO 84 YEARS OLD YOU START TO FORGET SOME PASSWORDS. DENNIS.M.

ADT Review – Warning to Future Customers

I never signed up to be an ADT customer — my account was transferred from NorthStar after some lawsuit where they gave away accounts. NorthStar was amazing. They cared about their customers. They would send a technician to my house for free, mail me replacement batteries, and charged around $40 a month. If I moved homes, I would’ve gladly stayed with them and they would have moved my equipment too.

But when ADT took over, everything changed for the worse. I recently bought a new home and wanted to move my equipment, which was still working perfectly — the garage door, cameras, alarm, thermostat, and lights were all synced in one app. ADT told me my equipment was “outdated” and couldn’t be used anymore. Instead, they forced me to buy all new equipment and doubled my monthly payment to around $80. The new system is terrible — fewer cameras, constant glitches, and a doorbell camera that hasn’t worked in months when the doorbell doesn’t even ring when people press it￼.

When I finally called customer service, I was made to act like their technician. The rep told me to grab a screwdriver (didn’t work), then nail clippers (still didn’t work), then to use a needle or earring to press a reset pin. After all that, she disconnected the camera and then hung up on me without calling back. I later spoke to another rep who told me my hardwired doorbell “just needs charging” and that I should remove it regularly to charge it. I explained it would never need to be charged by the installation man I explained that it’s hardwired and was sold to me as such. Why would I ever buy a system that requires me to unscrew and rewire a doorbell just to charge it? That’s absurd.

When I asked to cancel, they refused to waive cancellation fees — even though their equipment doesn’t work and I was clearly misled. A manager promised a free technician visit to fix things, but no one ever called to schedule it. Five days later, still nothing. When I called again, another rep said it’s “not ADT’s problem” and pushed me off to SafeStreets, the installer. I pay ADT every month, yet everyone keeps passing the blame instead of helping.

The final straw was when one rep said, “Well, at least the alarm works — that’s what keeps you safe.” That’s not the point. I didn’t sign up just for an alarm — I wanted a reliable smart system where I could see and speak to whoever is at my door, that had a working doorbell. I wanted to Use my cameras all of them including the garage camera. Meanwhile, my tenant still uses my old NorthStar system through ADT  (the one ADT called “outdated”) with zero issues.

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