Service was fast and everything was explained.

I had the pleasure of working with people at Elevated Movers after being recommended and referred by my Uncle. They did an outstanding job. They were quick, professional, and extremely kind throughout the entire process. They were mindful of my furniture and appliances, they wrapped everything carefully and came fully prepared with all the equipment and necessities needed to make the move smooth. I would absolutely hire them again in the future and highly recommend their services to anyone in need of quality movers. 

From booking to unloading, everything was handled perfectly. The movers worked hard, were friendly, and made the move easy for me.

A friend used this place so I figured I'd try it. Due to my work hours I decided to book a unit online. I was booking at the 555 Trethewey Dr location. 
Online it showed a unit which was 5x5x8  25sq ft for $6.24 a week. This was a bonus price. 
So I went ahead with it. After I paid for it and got a email it noted. The unit was $12.47 a week. $29 admin fee. $24 door lock. Then tax comes out to $75.63

To say I was shocked was putting it mildly. Yes I was pissed and called them right away. Told them to cancel the unit. The guy had to put me through to a woman who was not nice at all. 
She started going through all the fees and I really did not want to listen to that, she kept going with her explanation no matter I kept telling her to stop and just refund my payment. She kept pushing so yup ny now I'm  even more pissed and telling her I dont want to hear it just refund my money. 
She yelling for my card number then went on about lecturing me again. I hung up on her and figure I will go to the unit and speak to someone. She calls me back loosing it. Starts screaming at me so I hung up again. She calls back still screaming if I want my money back. But she's still freaking out so I cant get a word in there to give her the card number. Shes yelling about me not getting the admin fee back. Not sure why no admin did anything for me. Maybe its admin fee for being stupid enough to want a unit there. Thats juat a cash grab. She finally yells out the last 5 digits and asks if that is the number I said yes and she hung up.
No admin fee should be charged. The person inputting the info it's their job to do that. Cash grab. 
Unbelievable experience. 

St.Cloud location is a great location. I've been storing here for over 9 years. Clean, accommodating, great staff.

Didn’t ship order, don’t answer the phone, tracking page doesn’t work, live chat is an AI bot that tells you to call and use the tracking page(neither of which work of course). No response on email support either, 2 weeks for putting some boxes together to be shipped is crazy. Bought from them in the past and they came quickly, but this experience has made me decide never to use them again.

I don’t usually write reviews, but this experience was so devastating that I feel it’s my duty to warn other consumers. I hired United Prime Vanlines trusting that my belongings would be safe and delivered within a few days — but what I received was an absolute nightmare.

My boxes arrived late, a lot of things like my tv broken, but the worst part.. contaminated with rodent droppings and urine, with unbearable odors and several damaged items, including things that belonged to my baby. I felt deceived, vulnerable, and completely unprotected. As a mother, it was terrifying to think my child could have been exposed to diseases because of this company’s negligence.

To make matters worse, when I tried to resolve the situation, they attempted to manipulate me by offering money to remove or change my google review instead of taking real responsibility for what happened. No professional or ethical company should ever behave like that.

No one deserves to go through something like this. This is not just about material loss — it’s about the emotional damage and the sense of helplessness caused by seeing your personal belongings destroyed and then being pressured to stay silent. I truly hope more consumers speak up about these disgraceful practices so companies like this are held accountable.

I wish I had read a review like this before hiring them. If you’re considering using this company, please think twice — no family should have to go through what mine did.

And before they try to shift the blame on me because I had a sealed box with canned and non-perishable food, let me make this very clear: that box was fully sealed, packed properly, and contained NO open or fresh food. Besides, if rodents were truly attracted to food, they would have gone straight to that box — not spread across dozens of boxes where there was absolutely nothing edible. Their facilities were clearly infested, and that’s something no customer should ever have to deal with.

UPDATE: 
I’m just a mom, not a food company, to have “huge boxes with tons of food.” Please, let’s use common sense for a moment. I only packed one sealed box with a few non-perishable canned foods that I had in my old apartment. And received around 20 boxes all contaminated.

This response from the company is a clear example of the intimidation and manipulation tactics I’ve experienced since I filed my claim.

My review reflects a real and documented experience. I never packed “hundreds of food items” as falsely claimed here — only a single sealed box with non-perishable cans, all properly packed, based on the company’s initial promise that delivery would take 5–7 days. In reality, my belongings were held for nearly a month under unknown conditions, and when delivered, several boxes showed rodent contamination and damage.

Instead of addressing the contamination and negligence, the company continues to attack me publicly and make false accusations, including “extortion,” which is completely unfounded and defamatory. I have photos, emails, and all written communication to support my claim.

I stand by my review and will let the proper authorities — including the BBB and FMCSA — review the facts. Consumers deserve honesty, accountability, and safety, not intimidation.

It’s also important to mention that this is not the first time the company has publicly defamed me. The first time, they falsely claimed I wasn’t even a customer — which is completely untrue. And now, they’re repeating the same behavior by saying I packed “huge boxes of food,” when in fact there was only one sealed box with non-perishable cans, something they are fully aware of.

This repeated public defamation shows a pattern of intimidation instead of accountability. I will continue to stand by the truth and provide all evidence to the appropriate authorities.

UPDATE: 
After the company publicly accused me of defamation and tried to have my review removed (again) Trustpilot reviewed my case and confirmed that my statements were factual and not defamatory. The review was reinstated. 



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