The service The quick Ness. And the product quality 

Masks arrived promptly and they do the job very well.

In order for them to stand by their warranty, I have to keep a copy of the rcpt for the life of the warranty.  Battery died a 14 months after purchase (used the fan once).
.
Clearly this is a cop out.  

Appalling service. Drill failed after less than 2hours use. Returned 3 times and they failed to diagnose it was the battery and didn’t say what they repaired.Mind boggling how inept they are, They’ve even suggested sending back for 4th attempt.

First few orders with them went well. Then, I get a guy name Dan Demerito who I speak with trying to get an order in that I need to do fast. First, he doesn't know if they have a military discount, then he doesn't send me the quote(wrong email even though I repeated it multiple times and so did he), then when I get the quote, the promised half off on transportation fees was not there either. Given I have a tight window on when I need the d6, I proceed anyways but dozr will lose my future business as a result of this walking disaster of a representative. Very unsatisfied. 

I have had many Ryobi one plus tools over the years but the summer purchase of a ryobi lawnmower has finished off my relationship with Ryobi products. the mower did not work properly from the outset, repeatedly cutting out rendering it unusable. There was a crack across the battery housing (which I took a photo of). The overly complex forms to be able to set up a warranty repair did not function so a phone call had to be made for them to manually book in a collection. I did not have the original box (who has room to keep a lawnmower box)? so I returned the mower in a box that a garden sofa had been sent in. two weeks later the mower was returned in the same box and with them having reused the same packing tape, which obviously had no adhesive left.  The carrier called me to have a look at the box as it was open and damaged as they had not adequately sealed it. the mower still did not function, repeatedly cut out and the crack remained in the housing. I contacted Ryobi again and arranged for the mower to be returned to the same repairers. this time they lost my mower for a month. after two fraught calls with an absolutely appalling 'customer service' representative, who couldnt be bothered to  actually do anything about the missing mower and did not want to accept any repsonsibility on behalf of ryobi, I actioned a formal complaint,( which initially and without any rationale, ryobi insisited was to be made in writing and sent by snail mail, clearly compounding the situation). Eventually it transpired that they are perfectly capable of accepting a complaint by email. the following day they had miraculously located my mower, tried to shift the blame on me for 'inadequately packaging' the mower, even though it was the same packaging that they had returned the mower to me the first time. They claimed there was no crack across the housing and that it was a 'cosmetic scratch' despite me having supplied them with clear photos of a substantial open crack to the flimsy plastic battery housing. Eventually they did concede that the mower did not function and continued to cut out. I have been offered a refund or a replacement. I will no longer be purchasing any more Ryobi tools. the quality of components and especially the plastics used in Ryobi products has significantly deteriorated in recent years and their customer service/after sales service is appalling. whilst i will recieve a refund, i am left out of pocket with prices having risen since i bought this mower that i have not been able to use and the length of time it has spent at the warranty repairers or lost in transit, the time i have spent on the phone, filling in forms and emailing their customer services only to repeatedly be lied to and dismissed (how can a repairers twice deny a substantial crack to the main body of the mower- it's obvious!)
Ryobi is not the company they once were, avoid. 

We went to Brico Depot Baneasa because we were interested in buying kitchen furniture. We had a special experience there. By "special," I mean how understanding, helpful, and warm they were when we received the furniture at home and found that some pieces were broken during transport (the transport company is not affiliated with Brico Depot!). When we told them what happened, the entire kitchen department team supported us, and even the Director of Brico Depot Baneasa got involved to solve our problem in the best way possible. Yes, the director. We want to congratulate him on how he leads and has built a wonderful, strong team that works hard to make clients happy and keep them confident. If you want a stress-free shopping experience, go to Brico Depot Baneasa. You'll find the right advice, support, and treatment. 
Thank you!
Elena and Viorel


Fast and friendly service, best used CNC inventory

Laguna customer service do not care about customer.
Asked them to help me with my CNC, all they pushed for is service call for $1400 just to show up. Scott Arnold who did not know shit about cnc wasted my time for four weeks to tell me that I need a service call just to make $1400.  Do not buy any of their machines you will not have any support.

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