It was a great experience and Mason our sales rep was amazing ! it was a very quick and easy process. They got us approved in minutes! 

Wheelzy contacting them was easy and spot on, the reps where great, the negotiations process was honest and pick was smooth and worried free pretty good team they got there. 

Process was fine
Too many follow up emails

I felt like the Offer coming in $5k less than the online value was very surprising.   

The initial representative I spoke with, Zachary Purser, was professional and did an excellent job of answering my questions, explaining the process, making me feel comfortable about the process/transaction and made a fair offer.  
Driver that picked up my vehicle also was professional and went over the vehicle with me.

Breakdown of Trust: A Certified Pre-Owned Nightmare
If I could leave a negative rating, I would.

The Certified Pre-Owned (CPO) designation is meant to establish a bond of trust between the dealer and the customer, assuring them that the vehicle has undergone rigorous testing to guarantee its safety, quality, and longevity. My experience with Wyatt Johnson Ford shattered this trust mere months after driving off the lot.

Repeated Failures and Safety Concerns
My certified pre-owned vehicle demonstrated alarming failures almost immediately:

Two months after purchase: The vehicle failed, leaving me stranded and requiring costly repairs.

Weeks later: Significant safety issues were discovered, demanding further immediate attention and repair.

The following month: A major mechanical failure—a transmission issue—surfaced. The fact that this critical component was "missed" during the certification process is a severe indictment of the supposed "rigorous testing."

Just one week later: I was again left stranded on the side of the road for hours, awaiting a tow for yet another major, expensive failure.

This cascade of severe, unresolved issues demonstrates a profound lack of due diligence and an outright failure to uphold the CPO standard by Wyatt Johnson Ford.

Refusal to Engage or Resolve
The dealership’s subsequent actions—or lack thereof—further solidify the erosion of trust:

The issues have been reported to Ford Customer Care on two separate occasions.

A formal complaint has been filed with the Better Business Bureau (BBB).

In every instance, Wyatt Johnson Ford has refused to respond to these official inquiries, displaying a shocking indifference to customer safety and accountability.

Based on this experience, I would caution any prospective buyer against relying on Wyatt Johnson Ford. The promises inherent in their CPO program are demonstrably hollow, and I have zero confidence in the integrity of their service or vehicles. Do not risk the costly loss of trust and reliability that I have endured

I was nervous for months until 𝙏𝙧𝙖𝙘𝙗𝙖𝙘𝙠.𝙝𝙚𝙡𝙥 support me regain $137,000. Their communication was excellent.

Super god behandling ved holmly, jeg kommer klart til at handle bil der igen😊

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