Avoid this company at all costs!
Avoid this company at all costs!
I bought an Engwe T14 e-bike — delivery was a mess, items were missing, and the bike had a major defect from day one.
They refused to repair or replace anything and tried to stall by offering useless stuff like a phone holder.
When I asked for a return, they wanted €69 and more absurd fees.
Customer service is a joke.
They even offer €4.95 for fake positive reviews.
This company is a scam — don’t make my mistake!
I sent many emails/chat messages/official complaints. Nothing happened.
My order number is 200219523532
Claim number is 1266962
Reply from Fatbikeskopen.nl
Beste,
Wat vervelend om te horen dat u ons zo ervaart, Helaas kunnen wij uw order niet terugvinden.
Kunt u ons een mail toesturen? Wij helpen u graag verder!
Onze oprechte excuses dat u ons zo moest ervaren.
Met vriendelijke groet,
Team | Fatbikeskopen.nl