Old Sham Saddlery
Ordering a pair of boots with Old Mill Saddlery is the single worst retail experience of my life.
- Firstly, company web page has Australian flags all over it but products come from a shop in Northern Ireland which was not clear at purchase.
- Boots were advertised as unisex without a size guide and turned up in men's sizing requiring return to N. Ireland at $80.
- I tracked my package and repeated attempted delivery to the store during the EU summer period. Package was undelivered and ultimately sent back to Australia via ship arriving 3 months later!
- I emailed the store repeatedly with no response. When I called, they simply disregarded the above as a fabrication.
- I returned the boots once more (now 3 x delivery paid) with a letter detailing the ordeal, explicitly stating (in the letter and on return form) that I wanted an exchange of boot to women's sizing and if they were unsure to get in touch. At this stage you might think any company who values its customers would get in touch to work out a solution. Instead I got an automated bank message that a refund had been paid from Old Mill Saddlery. I emailed the store about the error and suggested it was a deliberate move to avoid any further shipping costs. I did get a response that simply said no errors had occurred.
In conclusion a truly awful and stressful retail experience that in the end left me $240 out of pocket and WITHOUT boots.