AW

We rented a camper from Roadsurfer in early July and unfortunately had one problem after another. The vehicle was clearly not properly maintained — the navigation system didn’t work, the side door didn’t close properly (a serious safety concern), and we later discovered a major mechanical issue due to lack of oil maintenance.

The problems started before we even left: we were sent off without signing the mandatory contract, only to be called nearly an hour into our drive and told we had to turn back to sign it — a huge waste of time.

A few days into our trip, the camper broke down due to the oil issue. We spent hours by the side of the road, made over ten phone calls to different numbers, and waited more than three hours for a tow truck to arrive. The first mechanic did nothing to fix the problem, and we had to drive three more hours to another location for a full oil change. This entire ordeal cost us two full days of our 10-day holiday, forced us to stay in a hotel overnight, and completely disrupted our itinerary.

We submitted a claim to Roadsurfer the day we returned the vehicle, and despite repeated follow-ups (now over three months later), we have heard nothing back. We were told we would be reimbursed for the hotel and taxis, as well as compensated for the lost time — but still no response.

Overall, the customer service has been appalling. The lack of communication and accountability has been extremely disappointing. If anything goes wrong during your trip, be prepared for a stressful and time-consuming experience. I would not recommend Roadsurfer — save yourself the frustration.