Distressing lack of communication
It has been over 6 weeks and the sink I ordered is 2 weeks overdue. Two emails, one useless online automated chat and a voicemail later, still absolute radio silence from this company. It seems that once they have payment in full, responding to customer concerns and delivering the product are optional. This is not the level of professionalism I expect from a company charging 4-figures for a sink. My only option now is to file a claim with Visa.
Reply from Aquatica Bath
Hi Barbara. I apologize about the delay with production. I'll reach out to my colleagues at the factory to see what is causing the delay. Tomorrow you will have a proper update from customer service. You shouldn't have to reach out multiple times for a simple update. We will do our best to make this right. Sincerely, Goran