Car Wash Location Closed - Company Refuses Refund
I subscribed to contactless car wash plan expecting a convenient, ongoing service. Unfortunately, the only car wash location available in my town was closed permanently, making it impossible to use the service I was paying for.
I contacted customer service and explained that the facility is no longer operational and that I cannot reasonably continue the subscription. However, the representative (Abby P., Rochelle B.) responded that a refund was not possible on the grounds that I had “utilized the services” in the past - completely ignoring the fact that the service is no longer being provided at all.
This is not acceptable business practice. When a company can no longer provide the service for which a customer prepaid, it is only lawful(and fair) to offer a refund or prorated credit. Refusing to do so shows a lack of accountability and disregard for customers.
I will be reporting this matter to the California Department of Consumer Affairs and the Better Business Bureau (as well as exhibits of construction present and unavailability of the area), as this company continues to charge for a service that no longer exists in my area.
Consumers should be cautious before subscribing to this company - there is no guarantee you will receive what you paid for, and customer support seems unwilling to take responsibility when issues appear.
— Evgenii Belinskii
(Long Beach, California)