What a journey!
What a journey!
16 hours later, I am still in the Netherlands and I had to book an entirely new flight just to be able to continue my trip.
Yesterday was absolute chaos at Schiphol. First there was a delay, then our gate was suddenly changed without any clear communication. Because of this, many passengers – including myself – missed the flight.
You would expect support in a situation like this, but that was not the case. All Lufthansa service desks at Schiphol were closed, and there was no staff available to help. The phone numbers didn’t work, and after hours of trying, I finally managed to speak to someone in the United States. She first offered a transfer change for $1,150, but while we were still on the phone, the price suddenly changed to $2,100. Her communication was extremely rude and she even hung up the phone on us.
Lufthansa refused to help in any way – no rebooking, no hotel, no transfer, nothing. We were completely abandoned and left to solve everything ourselves.
The most unbelievable part is that they now want to cancel my return flight simply because I didn’t show up on the first flight – even though it was due to their own chaos. They are not willing to help or take responsibility. And to make it worse: my luggage is already in Frankfurt while I am still here. Lufthansa took my bags, but not their responsibility.
I have travelled all over the world and I normally don’t complain, but this is by far one of the worst airline experiences I have ever had. Zero support, zero empathy and absolutely no solution offered. Completely unacceptable.
I am now on my way to Frankfurt with KLM. Let’s hope my suitcases are still there and that the rest of this journey finally goes right.