Fan

Very bad experience. My order was returned in august and I was promised to get a refund within 21 business days. 2 months later and I'm still waiting. Each time I talk to someone they just tell me to wait and that I should get my refund. Now I was just told that I would receive an email with further information but they are not even able to give me any idea of how long am I supposed to wait, considering it's already been 2 months of waiting. How complicated is it to just get my refund? I even received en email a month ago telling me that a would get a refund o the same payment method that I used but it never happened.
Should not write easy return on their website. Not going to buy again, very unplesant and complicated