Took my money and disappeared.
Placed my order over a month ago and the tracking information has never updated. It just says "label created." Multiple emails to their support team have gone completely unanswered. The phone number, if it even exists, is impossible to find. It feels like they took my money and ran. I have no product and no way to get in touch with a human being. This is the worst online purchase experience I have ever had. Do not trust this company with your order.
Reply from VITAL+
Hi There,
We take feedback like this very seriously. We’ve thoroughly searched our order database and customer support records under the name associated with your review, but unfortunately, we haven’t been able to locate any matching order.
You mentioned that your order was placed over a month ago and that you’ve received no response during this time. This would be highly unusual, as all customer inquiries are responded to promptly — it’s extremely rare for any communication to go unanswered for that length of time.
We’ve requested additional details through Trustpilot so we can investigate this further and resolve the situation as quickly as possible. If you haven’t seen our message yet, please don’t hesitate to contact us directly at support@getvitalplus.com
so we can assist you right away.
Warm regards,
Emily
Customer Service Manager