HC

Hugh Cox

United States

Reviews

Review of VITAL+


Rated 1 out of 5 stars

Rude customer service and no refund.

Not only did the product not work for me, but when I reached out for a refund as their policy promises, I was met with resistance and rude responses. The customer service agent blamed me for not using the product correctly and refused to honor the money-back guarantee. The entire process is designed to discourage you from getting a refund. Terrible experience from start to finish. A company that doesn't stand behind its product or treat its customers with respect does not deserve anyone's business.

August 2, 2025
Unprompted review

Reply from VITAL+

Hi There,

We take these kinds of claims very seriously. After reviewing our customer service records, we weren’t able to locate any interaction that matches the details described in your review.

Our team is trained to handle refund requests professionally and in line with our clearly stated money-back guarantee. Rude or unhelpful responses are not tolerated within our support team, and it’s highly uncommon for a valid refund request to be refused.

We’ve requested more information through Trustpilot so we can look into this further and resolve it promptly. If you haven’t already, please reach out to us directly at support@getvitalplus.com
so we can verify your order and assist you right away.

Warm regards,
Emily
Customer Service Manager