Join my class action lawsuit
This company is a scam. I bought a sofa for approximately 6000 HKD. The picture that came with the order confirmation showed a grey 3 seater sofa. We were looking forward to its arrival. We ordered on Sept 11 with the expectation of receiving it within 10-15. I sent many emails and what’s app messages and received little information. They said they would write when it shipped. We were traveling as of the 6 of October so I canceled the order on the 29th. I had no information from cozymatic in spite of multiple emails and no one would be here to receive it. Suddenly, on the 5th, A PIECE of a sofa arrived. They claimed that it is my order. Have you ever met a 1000 USD piece of a sofa from a budget on line shop that has no physical store? Exactly. It gets worse. I have to pay for its return. And the some and weight make it impossible. I have a lawyer in Canada and one in Australia. This company is so mean, petty and utterly cruel. Do not let them think that you are too dumb to know what you bought. Shame shame shame on cozymatic.