Why I’m Going To Switch To Another Carrier
You can improve by being more upfront/transparent. You know what I’m talking about. WHATEVER you’re not telling customers, you need to come clean and tell them(like mentioning that the HIGH SPEED data is LIMITED). Enough with the shenanigans.
Your customer service reps also need to take some communication classes or something. They didn’t get my address right and my name is STILL misspelled on my account.
I also got a message that I changed some things on my account - I didn’t. I don’t know what’s up with that, more of your shenanigans.
Reply from Boost Mobile
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.