Amy

I am extremely disappointed with Accredo Specialty Pharmacy. They placed an unauthorized charge of $2,050 on my personal debit card—a card that was removed from their online portal over a year ago and never authorized for automatic payments. This happened after they failed to process my co-pay assistance card within the required 45-day deadline.

I called twice to request a credit to prevent an overdraft on my checking account. During the first call, I was told a supervisor would call me back within an hour—no one ever did. On the second call, I was flat-out told no supervisor would speak with me, and that I had to wait 24 hours due to their policy. I explained that my bank confirmed Accredo could issue a credit immediately, but they refused.

This situation has caused significant stress and financial hardship. I had to take time off work to deal with this, which disrupted my responsibilities. The anxiety of not having access to my funds—especially when I rely on that account for essential expenses—has been overwhelming. I’m now at risk of overdraft and facing additional fees.

I’ve worked in customer service for years, and this is not how you treat patients or customers. I’m requesting a full reversal of the charge, compensation for any overdraft fees, and a formal investigation into their billing practices.

Accredo needs to be held accountable.