Customer Service
Hello everyone,
I basically cannot understand the customer service hours.
I placed an order, paid for it and received it. However, one of the items I ordered was incomplete. I reported this and complained about it using the form system on the day of delivery.
However, 48 hours have now passed and I still haven't received a response.
How is it possible nowadays that one has to wait unnecessarily long for a response or even for the issue to be dealt with?
And if you do respond here, please do not refer me to your contact form if I am not going to receive a reply via that anyway.
Reply from Zoomalia
Hello,
I am sorry to hear that one of the items in your order was incomplete.
Our usual response time is within 48 hours, but occasionally there can be delays in processing requests.
If your request was correctly submitted via our contact form, you should receive a response very soon.
Thank you for your patience and understanding.
Best regards,
Coralie from Zoomalia