Deposit not refunded.
I placed a deposit with Nick from Winchester to hold a car, which in a video he stated was fully refundable. I decided not to go ahead with the viewing and requested a refund. I did not get a response so I tried to call and email again, with no reply. Three separate sales personnel have answered my calls and said that someone would call back or issue the refund, and after a week no one has ever called back or responded to my email. The customer service seems none existent, so I would never use these again.
Reply from Martins Group
Hi Shaun,
Thank you for your feedback, and we’re sorry for the delay in processing your refund. We can confirm that your £99 deposit was refunded yesterday evening and should appear in your account shortly.
We apologise for the inconvenience and appreciate your patience while this was resolved.
Kind Regards
John | Marketing Manager