Very bad customer experience
Very bad customer experience. It’s very hard to contact the customer care and they know only about offers. Getting connected is easy and very hard to come out. Poor connectivity and not paid back for reporting no service hours. Now my contract is renewed on double pay and not informed nor to have a discount if not using the service
October 1, 2025
Unprompted review
Reply from Virgin Media
Hi Paul.
Thank you so much for your review. We're sorry to hear you feel that way about us. We also have a variety of ways to contact us for help or support and we've listed a few below for you.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
Forums: https://virg.in/VMforums