my order never arrived
I ordered a parcel for my birthday this order never came I’ve contacted the numerous of times.
First time they advised they requested refund and they’ll make sure I get a refund this went on and on, all calls are recorded and if you listened to what they said it’s appalling. I even offered them to resolve with a replacement or refund which they didn’t comply with I went back and fourth the customer service I received was appalling . Everytime over 72 hours and I would have to contact them via phone , live chats, I even did complaint emails, this is ridiculous and I still received no refund or replacement for an order I never HAD!!! They have no followed the correct way of dealing with this they haven’t taken any responsibility for my parcel not arriving and I’m extremely dissatisfied. I will proceed with writing reviews on platforms and proceeding with my legal rights and they are not abiding my the law .
This has gone on and on.