The booking was easy but odd communication
The booking was easy. We scheduled to be picked up at our Hotel and driven to the Munich airport at 6:30 am. The only issue we experienced was getting texted by a driver at 2:15 am asking if he could pick us up at 7:00 am. So he woke me up from a dead sleep. When I told him that no we really needed to be pick up at 6:30 he began to question my time frame via text and eventually told me he find another driver. Good news however another driver did arrive early and was fantastic.
Reply from Transfeero
Dear Mr. Fischer,
Thank you very much for taking the time to share your feedback. We’re glad to hear you found the booking process easy and that your transfer to Munich airport went smoothly in the end. We apologize for the early morning message from the initial driver and any inconvenience it may have caused. Your comments help us to improve our communication with our partners. It’s great to know that your ride to the airport was handled professionally and that you were satisfied with the service.
We appreciate your trust in Transfeero and hope to assist you again on your future journeys.
Best regards,
Ferdinando
Customer Relationship Manager