Dear Laam Team,
Dear Laam Team,
I hope you are doing well. I recently received my order from Laam, but unfortunately, the product I received is not as described on your website.
The colour of the trouser is completely different from what was shown online — the website displayed a blue trouser matching the dupatta, but the one I received is the opposite colour.
Moreover, the embroidery on the shirt is damaged and partially removed, and the shirt fabric itself is also damaged. This was my first experience shopping from Laam, and I am quite disappointed as the product does not match the description or pictures.
However, I do appreciate that the delivery was on time and the packaging was fine.
Please process a return and refund for this order as soon as possible. I am attaching pictures of the received dress and its condition for your reference.
Thank you for your understanding and assistance.
Reply from Laam
Dear Customer,
We are sorry to know about the condition of the product you received and completely understand your disappointment.
Please note that our Customer Support team is already in contact with you and has guided you regarding the return and refund process.
Thank you for sharing your feedback with us.
Regards,
Team LAAM