Extremely Unprofessional and Uneducated Staff at Philadelphia Airport
I had one of the worst travel experiences of my life with Spirit Airlines. I booked an entire one-week trip to Punta Cana, paying for both my flight and hotel. When I arrived at the Philadelphia airport, the Spirit Airlines staff were completely unknowledgeable and unprofessional.
The agent at the counter didn’t even know what a U.S. permanent resident card (Green Card) was. She acted confused, called her supervisor, and instead of checking official guidelines or even searching online, they both insisted that I couldn’t board my flight. They treated my Green Card as if it were just a regular ID or driver’s license, not a legal document proving permanent residency in the United States.
Because of their ignorance, I missed my flight and was extremely stressed after an entire week of travel planning. While they refunded me, that doesn’t make up for the anxiety and inconvenience I went through.
To make things worse, I later booked a new flight to Newark Airport with United Airlines, and they had absolutely no issues — they verified my documents properly, were professional, and treated me with respect.
Spirit Airlines needs to train their staff better and educate them about international travel requirements, especially what a Green Card is. No passenger should ever have to go through this type of situation because of an airline’s lack of knowledge.