United States
Review of Porkbun
Great company based in Oregon with a simple and intuitive product offering and great website and communication. Saved me from my previous registrar's evil 300% rate hike (Gandi).
Reply from Porkbun
Oink oink — greetings from Oregon! We’re absolutely squealing with delight over your kind words. It means the world to know you appreciate our simple, intuitive products, smooth communication, and easy-to-use website. Thank you!
Review of roadsurfer
The worst campervan/RV rental experience in my 15 years of renting sprinter-style RVs. Roadsurfer basically uses its customers to do the maintenance and cleaning of their vehicles and then says they'll reimburse receipts "IF the damage is not found to be the fault of the renter." - in 6-8 weeks after returning the vehicle! Their checkout process even says to wipe off insects from the front exterior! So when we picked up our Dodge "Liberty Lodge" it had clearly just been dropped off and nothing was done by the company besides adding the bedding and kitchen set. It was filthy inside and out, it only had a 3/4 tank of gas, the gray water hose was missing, the gray and fresh water tanks were 1/3 full, laminate and wall-paper was peeling off of the table and the walls, window blinds were dirty and just stuffed randomly in the overhead compartment, etc. And since we were so distracted with trying to address all those issues and waiting for the on-site attendant we failed to notice that the toilet was broken, the water pump wouldn't shut off, the awning didn't work, and the cabin batteries wouldn't hold a charge longer than one day simply running the refrigerator. To top it off, their website is a nightmare that redirects you into loops when you're trying to troubleshoot and report issues, guiding you to generic and unhelpful FAQs before you finally find the tiny "Contact" button. Then when you submit an issue you are typically replied to with a bunch of cut and pasted FAQs and given links to RV repair companies. There's no phone number or person you can talk to. I know there aren't a lot of great campervan/RV rental companies out there, but next time we'll either try our luck with Outdoorsy or hopefully there will be another competitor.
Reply from roadsurfer
Dear Tony,
Thank you for your feedback.
At roadsurfer, our model is designed to support flexible and independent travel. Each vehicle undergoes regular checks and a standardized preparation process before handover. The digital onboarding system, including detailed tutorials and vehicle-specific information, enables travelers to begin their trips with confidence – a format that has proven effective for thousands of bookings across our international locations.
We also have a structured claims and reimbursement process. If a repair or replacement is required during a trip, customers can submit receipts for review. These are evaluated fairly and consistently, and – as clearly stated in our terms – any reimbursement is processed based on the nature of the issue and the cause, within a defined timeframe.
Our vehicles are in daily use during peak travel seasons, and while occasional wear may occur, we work hard to ensure a smooth experience. The vast majority of travelers enjoy reliable road trips with us and value the freedom our service provides.
Thank you again for taking the time to share your impressions.
Best regards from your roadsurfer team 🚎
