Humiliating payment experience
The payment confirmation process was humiliating. I had to prove beyond reasonable doubt I didn't steal the debit card I used to pay.
Reply from Cyber.Florist
Dear Bukola,
We’re truly sorry that the payment verification process felt uncomfortable. Please know that our security procedures are designed solely to protect customers from unauthorized card use and payment fraud — never to inconvenience anyone personally.
In your case, the system detected that the transaction was not fully verified under 3-D Secure, so we requested an additional confirmation to ensure the payment was made by the rightful cardholder. These checks are applied globally to all orders and are part of our commitment to safe, reliable transactions for every customer.
We’re glad that your flower delivery to Kenya was successfully completed and hope the recipient enjoyed the flowers. Your feedback helps us refine our processes and continue balancing strong security with a smooth experience.
Warm regards,
The Cyber Florist Team