Terrible experience with Sunglass Hut
Terrible experience with Sunglass Hut. I ordered Ray-Ban Metaglasses and received what looked like a used pair — smudged lenses and a huge scratch right on the frame between the lenses. I called customer service and was promised a replacement with expedited shipping. That never happened. My order was returned with zero communication, and when I finally got an update, I was told it would take 15 business days.
This delay completely stopped my business from running properly. The lack of professionalism, poor communication, and failure to follow through is unacceptable. For such a well-known brand, I expected way better.
Reply from Sunglass Hut
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to SGHSocialCSE@SunglassHut.com. For in-store experiences, please send us your information by clicking this link: https://luxotticacustomercare.com/sunglasshut/careform