Responses never seem to be personal but…
Responses never seem to be personal but more of a cut and paste response. Often not really answering my specific question leaving me to decipher from a long drawn out piece of text
Reply from Superdrug Online Doctor
Dear Patient,
Thank you for your feedback.
I am very sorry to learn that you were unsatisfied with our service.
Unfortunately, currently we are going through an unprecedented demand and our doctors and Patient Care Team are busier than usual. This means that some orders and messages can sometimes take a bit longer to be reviewed.
If you have any specific questions or concerns in regards to the message sent by the doctor or Patient Care Team, please kindly message them back via your account and they will be more than happy to assist you further or clarify any doubts.
Should you require any further assistance please do not hesitate to contact our Patient Care Team.
Kind regards,
Hannah
Senior Patient Care Advisor