The image of the purse showed an extra…
The image of the purse showed an extra accessory which was not included with my bag when it was delivered. This accessory only appeared on the bag I selected, which is why I chose this specific bag. The other bags (same exact style), which were in different conditions did not show the accessory... I feel mislead. Also, I didn’t see that the description said anything about not including it.
September 24, 2025
Reply from The RealReal
We appreciate you bringing this to our attention. We are sorry the accessory shown in the image was not included with your bag. Please contact us with details at reviews@therealreal.com so we can address this issue.