Worst in the world
This company is the biggest bunch of jokers in the entire industry. I moved in 4 months ago, with my partner. Both our names are on the tenancy agreement. They gave us one key. How is that meant to work? Then, when inside the flat, we found a million and 1 issues. Chief amongst them, our windows didn't shut. 4 months later, our windows still don't shut. We have ethernet ports in the walls, these do not work at all, and I have reported them broken over and over again. Their response? I wish I knew, they never respond.
The building manager is a ghost. The security camera in the lobby was removed, and a parcel thief was thieving for 2 months. The lights in the hallways don't work. Or they work for a week, then they break for a week. The tiling and grouting in our bathroom is hilariously bad, and have they done anything? No. Nothing gets done, nothing works, no one cares.
There are no redeeming features of this company. Dealing with them is a nightmare. They are the definition of incompetent.
EDIT:
HCGB have replied, and can’t identify me from this. Clearly they have more than one tenant complaining about their windows not being able to close for 4 months, which says a lot. Would also like to note that the people at HCGB who deal with rent payments are just as incompetent as everyone else at the company, as they have somehow gotten confused with the reference they told us to use. When presented with proof we have only ever used the reference given to us, they have stopped talking. Good to see the money guys are on the same level as the property management guys.
The whole HCGB company is like a bunch of 13 year olds have gotten together and decided they can manage a property. Yet to receive an official message from them that isn’t littered with spelling errors, we have recently learned that the building is in breach of fire regulations, and has been for probably the entire lifetime of the building. Our front door has failed the fire door check, we never heard anything about this, despite the checks occurring over a month ago. The hallway lights continue to break every Monday like clockwork. Issue after issue after issue.
Save yourselves and do not rent from them. They haven’t changed, they aren’t different, they haven’t gotten better, they are just as incompetent as always. You will regret ever renting with them, every new tenant in our building regrets moving, we regret moving, you will regret moving too.
Reply from HC GB Services
Dear resident
We are very sorry to read your review and for the issues you have experienced. This isn’t the standard of service we aim to provide, and we want to resolve this as quickly as possible.
As we cannot identify your property from this review, please contact our team directly at complaints@hc-gb.com with your building name and flat number so we can investigate fully and work with you towards a resolution without delay.
HCGB Services Management