If you're thinking of renting a camper with Roadsurfer.... don't
If you're thinking of renting a camper from Roadsurfer — don't. It was, without exaggeration, the worst travel experience we've ever had. From start to finish, Roadsurfer showed a complete lack of professionalism, reliability, and accountability.
We booked a camper for pickup in Las Vegas in May, scheduled for 10:00 AM. At the last minute, Roadsurfer changed our pickup time to 5:30 PM — without explanation or apology — costing us a full day of our trip. That alone should’ve been a red flag.
Then we drove to Zion Canyon, where temperatures at night dropped to 20°F, only to discover the heater didn’t work. We froze all night. Their so-called “emergency” line? Useless. No one answered. No weekend support. We were left to deal with it entirely on our own.
Two days later — after more radio silence — we were finally told to drive TWO HOURS out of our way to meet a repair technician in a Walmart parking lot. That detour, plus waiting for the repair and driving back, cost us another full day of our trip. To top it off, we had to pay out-of-pocket for the repair. Roadsurfer told us to “file a claim.”
And it still gets worse.
The grey water tank started leaking into the interior of the camper. Yes — dirty wastewater seeping inside the vehicle we were supposed to live in. At this point, we were just trying to hold the trip together — until the driver-side exterior mirror literally fell off while driving. We had to pull over, retrieve it from the road, and tape it back on with duct tape. That's how ridiculous things got.
We filed a detailed claim documenting every issue: the lost time, the unsafe conditions, the repair expenses, the sheer misery of it all. We included photos, receipts, and a timeline. After two vague replies ("we're looking into it") and five months of silence, Roadsurfer finally responded — to let us know they would reimburse us only for the heater repair. No apology. No compensation for the wasted days. No accountability for the nightmare they handed us on wheels.
This company is a complete disaster. Their equipment is poorly maintained, their communication is nonexistent, and their support system is a joke. Once you drive off the lot, you're on your own. If something goes wrong (and trust me, it will), don't expect help. Just expect stress, wasted time, and a ruined trip.
Roadsurfer shouldn't be in business. Avoid them at all costs.