One branch was unable to assist
One branch was unable to assist, but did reach out to another branch that could. They were fully prepared by the time I made to the second branch and was only in the building for 3 minutes.
September 30, 2025
Reply from BankFive
Hi Penny,
Thank you for taking the time to leave us a review. I understand our Customer Experience Senior Manager reached out to you today to see what went wrong at our branch. We're glad to hear our team was able to work together to get you what you needed. We look forward to continuing to serve you as a customer!
Best,
BankFive