Reply from Incendio Magic Wand (incendiomagicwand.com)
Hi Eric,
We're truly sorry to hear that you're disappointed with your order. This is not the experience we want for our customers, especially when you've placed your trust in us.
We’d appreciate the opportunity to make things right. Please reach out to our support team at [your support email or contact form link] with your order number so we can look into this further and find a solution for you.
Your feedback is important to us, and we’re committed to improving both our products and service.
Best regards,
