Not able to return to get refund
I have received my order but the return option doesn't work and I have numerous Oliver AI messages but no help from a human. Still unable to return. They are a complete scam. Don't buy!
September 23, 2025
Unprompted review
Reply from Otrium
Hello Liz,
Thank you for reaching out. We’re very sorry to hear about the difficulties you’ve experienced with the return process and the automated responses.
Please be assured that we have received your messages and have emailed you directly to assist with your return. Our team is ready to help and ensure the issue is resolved as quickly as possible.
We appreciate your patience and understanding, and we’re committed to making this right.
Warm regards,
The Otrium Team