Ordered my disabled child some clothes
Ordered my disabled child some clothes, all came but jacket, said out of stock and will refund me, never got refund calling daily to be passed on to people so rude,telling me its been sent to my bank never did proven this, they kept saying a manager will ring me never did, so out of pocket now won't get my business again so rude in fact it's theft, upon looking on there site coat is in stock for delivery but no way will I be paying again do not order from these online!!!!also seen replys from RI saying email them ref trust pilot review it gets ignored no wounder they are going under disgusting
Reply from River island
Hello,
Thank you for taking the time to leave your review. We're really sorry to hear about your experience and would like the opportunity to look into this further for you.
If you could please get in touch with us via email and include the phrase “Trustpilot Review” along with a few details about your experience, a member of our team will be happy to assist you directly.
We look forward to hearing from you and resolving this for you.
Thanks,
Team RI