The product itself is great
The product itself is great, remains cold even when off. I purchased the bigger tub and app controlled chiller! Only thing is getting an increase in human customer service. The AI agent is good, just key to have some human interaction for a few items.
September 1, 2025
Unprompted review
Reply from VITAL+
Hi Bryan,
Thank you for your thoughtful feedback!
We’re so glad you’re enjoying your tub and app-controlled chiller, and we truly appreciate your note about support, we’ve recently introduced some AI tools to assist while our team is offline and to help gather details before passing things over, but your input is invaluable as we continue to balance this with human interaction.
Cheers, Emily
The Vital+ Team