Ramiz Kozouz

United States

Reviews

Review of WebstaurantStore


Rated 1 out of 5 stars

Worst experience

Worst experience. This is my first time writing a review and I am 45 years old. This company is the worst. I purchased 8 patio chairs in the morning and cancelled them less than 24 hours. They claimed they shipped the product and could not do a return without charging 20% restocking fee on a $2,000 order! After complaining they said they would waive the fee. Then 2 months go by and no return. After 2.5 months they credited my account but with a $200 fee. Crazy that I had to pay $200 and wait 2.5 months for a credit for cancelling an order within 24 hours.

July 14, 2025
Unprompted review

Reply from WebstaurantStore

Hi Ramiz, we would like to hear more about this. Can you please provide more information in the form we have requested here on Trustpilot so we can look further into this?