HORRIBLE EXPERIENCE - 1 month to receive order
I ordered a customized laptop from HP on 8-28-2025. No where during the process was there any indication of delivery timing. I made the mistake of assuming it would be no more than a few days. I used to work for a computer manufacturer that offered custom PCs. We would manufacturer bare bone devices and ship them to the US in bulk for quick customization of options. After all, its only Ram, HD, and Processor model that are options which must be physically installed.
After I placed the order, I received an email notifying me the order is received with an expected ship date of Sep 16th. A note underneath "United States Customs clearance may add 1 day to the estimated delivery for customized and build-to-order PCs." Well here we are Sep 19 and my computer has been in hold by US customs since Sep 13th because according to Fed Ex. "Clearance instructions from the importer are required. Recommended action: Importer must provide instructions.
Customer has requested non-express clearance.
Recommended action: No action required at this time."
I tried cancelling the order and was told I would have to pay a 15% restocking fee. I am contacting my credit card company to dispute the fees.