Melissa Renschler

Dear Customer Service Team / Vital+ Support,

I typically don’t write reviews, but I feel compelled to share my experience in hopes of finding a resolution.

After extensive research, I chose the Vital+ Ice Bath Pro with the X2 Chiller over other similar options due to its features and value. I made my purchase on August 5, 2025, and have been using it daily since. I’ve seen the benefits as advertised and was initially very satisfied.

However, on the morning of Thursday, September 11, I discovered that the chiller had turned off and would not power back on. I followed the recommended steps to clean the filters and promptly contacted customer service. I received troubleshooting instructions via email, which I followed carefully, including sending a video and the serial number as requested.

I was assured that a technician would review the issue and contact me within two business days. It has now been five business days, and I’ve only received a WhatsApp message from an after-sales engineer in China at 9:36 PM, asking to video chat. Unfortunately, I was asleep at that time and responded early the next morning, but the opportunity had passed.

I’m extremely disappointed with the lack of follow-through and support. My chiller is one month old. At this point, I would like to request either a replacement chiller or a full refund.
Thank you for your attention to this matter. I hope we can resolve this quickly.

Sincerely,
Melissa