Alan Jones

I have just closed my Santander accounts because the Business Current Account will no longer be "Free Forever" from October. There are better alternatives (e.g. Coop), and I guess they were hoping that it would be too much bother for a business to move.
I give them two stars because the closure process by telephone was straightforward. The first closure, in July, took one day. The last closure this month (September) took 11 days to be completed, but they had warned me that they were exceptionally busy and it was taking up to 14 days.