Incorrect return info
Before placing the order, I spoke with Olivia. My question to her was "is there a charge for returns? If there is I am only going to order one fixture for now." She told me there wasn't a charge. I then proceeded to order both fixtures. Now I'm told that I have to pay for the return. When I emailed her to inquire about this charge, her response was "it's on the website. I trusted what she told me about the return and didn't feel the need to question her.
August 29, 2025
Reply from Lightopia
Hello,
We’re sorry for any confusion regarding our return policy. Return shipping is noted as the customer’s responsibility, and we’ll review this to ensure more transparent communication moving forward.
The Lightopia Team