Shining example of incompetence.
Staff need educating. No replies to emails. When you finally get through on the helpline they tell you lies. I have called 3 times and been told the same lie 3 times. Not received the link I need to move in. Disgusted with the service. The company need to rethink their hiring process because it is a mess. Would only recommend if desperate and don’t mind communicating with people that are about as clever as a tray of eggs.
Reply from UKStudentHouses
We are very sorry for the experience you’ve had and the frustration caused by delays and miscommunication. This is far below the standard of service we strive to provide, and we sincerely apologise for the inconvenience.
Your feedback has been shared with our team to ensure these issues are addressed and resolved promptly. We are committed to improving our communication and processes to prevent this from happening in the future.
All the best, UK Student Houses